Moving Forward with Safety, Compliance and Planning
Customer Company Size
Mid-size Company
Region
- America
Country
- Canada
Product
- AssetWorks Field Service Solution (FSS)
Tech Stack
- Electronic Logging Device (ELD)
- Real-time data analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Oil & Gas
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Torq Energy Logistics Ltd., headquartered in Calgary, Alberta, has been a leading independent energy logistics and midstream company in Western Canada since 2011. Torq operates an extensive multi-product terminal network with associated rail transload services, marketing, storage, and trucking. Through its integrated products handling and transportation services, Torq provides its customers seamless “first & last mile” one-stop transportation solutions both from the well and to the well, for multiple energy-related products (crude oil, sand, chemicals, refined fuels, condensate, water, NGLs, and other energy-related products).
The Challenge
Torq Energy Logistics Ltd., a leading independent energy logistics and midstream company in Western Canada, was facing challenges in streamlining processes, transitioning from paper logs to electronic ticketing, and using data to enhance driver safety. The time-consuming process of collecting paper tickets from various locations across Alberta and Saskatchewan was posing significant challenges. The company was also looking for ways to utilize real-time data to improve operations and safety. The invoicing process for its trucking business was another area of concern, with delays in ticket submission leading to delays in invoicing and payment from customers.
The Solution
To address these challenges, Torq selected AssetWorks Field Service Solution (FSS) for their field ticketing and electronic logging device needs. The solution allowed Torq to see data in real time, speeding up invoicing and payment from customers. It also enabled safety supervisors to monitor driver behaviors and fleet status in real time, leading to improved safety measures. The solution's real-time reports were critical in making better decisions on certain runs rather than waiting until month end. The electronic tablets used by drivers allowed administrators to process tickets faster, speeding up the billing time. The solution also helped Torq stay in compliance with Canada’s Electronic Logging Device (ELD) Mandate.
Operational Impact
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