Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Automotive
- Utilities
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Fleet Management
- Track & Trace of Assets
Services
- Training
About The Customer
Nashville Electric Service is a public electric utility company that ranks among the 12 largest in the United States. The company distributes energy to more than 370,000 customers across Middle Tennessee. The service area of NES spans 700 square miles, covering all of Nashville/Davidson County and parts of six surrounding counties. The company manages a fleet of over 600 vehicles and assets, which are crucial for its operations. NES is committed to leveraging technology to enhance its operations and service delivery, as evidenced by its adoption of FleetWave for fleet management.
The Challenge
Nashville Electric Service (NES), one of the 12 largest public electric utilities in the United States, was facing challenges in managing its fleet of over 600 vehicles and assets. The company was struggling with tracking scheduled maintenance events and managing its assets efficiently. The traditional methods of using multiple spreadsheets, calendars, and paper-based systems were proving to be inefficient and error-prone. This lack of a centralized system led to unnecessary servicing of vehicles due to scheduling errors, resulting in wastage of labor and parts. Moreover, ensuring compliance with scheduled maintenance events was a significant concern as it posed an audit exposure for the company.
The Solution
NES adopted FleetWave, a fleet management software, two years ago to address these challenges. FleetWave provided a centralized platform for tracking scheduled maintenance events and managing the company's assets. The software made it easier for NES to keep track of everything in one place, eliminating the need for multiple spreadsheets and calendars. It also helped the company ensure compliance with scheduled maintenance events, reducing audit exposure. Furthermore, FleetWave enabled NES to accurately track the costs and services of their fleet, preventing unnecessary servicing of vehicles due to scheduling errors. The software also provided visibility into the servicing history of each vehicle, helping the company save on labor and parts costs.
Operational Impact
Quantitative Benefit
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