Navigating hybrid cloud automation and improving operational efficiency
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Morpheus Data
Tech Stack
- Hybrid Cloud
- Infrastructure Automation
- Developer Self-Service
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Cloud Computing
Use Cases
- Infrastructure Inspection
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel, helping keep global businesses moving with the support of teams in more than 140 countries. Companies of all sizes and in all places rely on GBT to provide travel management services and solutions, organize meetings and events, and deliver business travel consulting. GBT IT is responsible for supporting thousands of users and applications worldwide while managing the technology needs of dozens of business units. To better serve both their internal and external stakeholders, the IT group set a goal to build faster ways to deliver new services and facilitate more developer innovation. The organization is also increasingly tasked with the integration of technology stacks from companies that GBT has acquired.
The Challenge
American Express Global Business Travel (GBT) faced major business and technology challenges in 2020. The first major area of focus was the speed and efficiency of automated infrastructure deployment in disaster recovery scenarios. The company had an established relationship with a third-party systems integrator that had a large team in place to manually test and execute disaster recovery, including provisioning applications and infrastructure. GBT decided to overhaul this approach to create a more time-efficient and cost-effective way to execute hot/cold site-level rebuilds. The success of the initial engagement with Morpheus spurred an interest in leveraging the platform to assist in datacenter consolidation and public-cloud adoption. This new project came with its own set of familiar requirements. It needed to be cost-efficient with a rapid time to market.
The Solution
GBT partnered with Morpheus Data to bring automation to their disaster recovery approach. The first step in the solution was to integrate with the hypervisors and other tools in the infrastructure. From there, the Morpheus team was able to analyze the current manual steps and orchestrate an automation strategy for the provisioning of new applications in the event of a site failure. This initial DR automation process set the foundation for pinpointing other opportunities to improve process efficiency. For example, GBT leveraged Morpheus visibility and guidance features to identify resources that could be further optimized. Using Morpheus for hybrid cloud management and developer self-service, GBT can manage both on-prem and public cloud workloads—with the ability to replatform workloads as needed. The Morpheus blueprinting engine lets app development teams create templatized service catalog items that can be flexibly deployed into the on-prem VMware environment as well as public clouds like AWS and Azure.
Operational Impact
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