Software AG > Case Studies > Next-Gen Telemetry with the IoT Powered by a Cross-Continental Partnership

Next-Gen Telemetry with the IoT Powered by a Cross-Continental Partnership

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Customer Company Size
SME
Region
  • Africa
Country
  • South Africa
Product
  • webMethods
  • MashZone NextGen
  • Cumulocity IoT
  • Apama
Tech Stack
  • IoT
  • Telemetry
  • Sensors
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Revenue Growth
  • Productivity Improvements
  • Waste Reduction
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Utilities
  • Telecommunications
Applicable Functions
  • Logistics & Transportation
  • Quality Assurance
Use Cases
  • Real-Time Location System (RTLS)
  • Predictive Maintenance
  • Remote Asset Management
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Tsalano is an information and communications technology company based in South Africa. The company was founded in 2000 and primarily serves government and semi-government organizations. Despite having a small team of telemetry and sensor experts, Tsalano has a significant impact on various sectors, including monitoring supply chains, measuring natural resources like water from source to use, and providing business services with the latest in IoT and integration platforms powered by Software AG. The company has global ambitions and is experiencing exponential growth.
The Challenge
Tsalano, a South African ICT company, was facing several challenges. The public sector constraints, poor infrastructure, resource scarcity, an emerging local technology sector, and exponential growth were some of the issues the company was grappling with. The company wanted to leverage its core expertise in telemetry, sensing, and ICT to create actionable solutions for its clients. However, it needed a way to do this without reinventing the wheel. The company also wanted to tackle the prepaid electricity market and the country's fragile water use system.
The Solution
Tsalano partnered with Software AG to leverage its Digital Business Platform. The platform includes Application Integration and Process Automation powered by webMethods, Device Connectivity powered by Cumulocity IoT, Visual Analytics powered by MashZone NextGen, and Streaming Analytics powered by Apama. The partnership first revolutionized the prepaid electricity market by automating the entire chain of selling electricity credits, reducing the processing time from 24 hours to less than a minute. The solution also allowed for the expansion of the agent network and the selling of mobile airtime and data. The partnership then designed a system to monitor water and other important resources. The system, built on webMethods for integration, captures data from sensors in reservoirs, pipes, buildings, and private households. It can closely measure how water is transported and consumed. The system can pinpoint the locations of major water losses and allow automated control of pumping and gate systems for optimal conservation and revenue protection.
Operational Impact
  • Achieved exponential revenue growth
  • Cut water and revenue losses
  • Reduced processing times from 24 hours to < 3 minute
  • Fulfilled local-international partnership
  • Improved customer experience and engagement
Quantitative Benefit
  • 1440 percent increase in agent financing speed
  • 10-fold revenue growth in just three months
  • Reduced water losses, which in South Africa reach 45 – 50 percent of supply

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