NICCE: Streamlining Workforce Management with IoT
Technology Category
- Sensors - GPS
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
About The Customer
NICCE is a retail brand that values community and positivity. The brand name originated from the expression 'Niiiiice', symbolizing joy and support for others. With the launch of NICCE AnyWear, the company expanded its community focus to include wellness and responsibility, aiming to engage a wider audience. As the business grew, it faced challenges in managing multiple locations and employees, controlling labour costs, and accurately forecasting demand. The Director, Mansoor, sought a software solution that could streamline these aspects and facilitate smarter business decisions.
The Challenge
NICCE, a retail brand, was facing challenges in managing its expanding operations. The Director, Mansoor, was finding it increasingly difficult to keep track of multiple locations and employees. The company lacked a formal process for staff to request time off, leading to miscommunications and inefficiencies in scheduling. Staff would either inform their manager verbally or write down their request on a paper, which often got overlooked. Consequently, employees were sometimes scheduled for shifts on their requested off-days, necessitating last-minute changes and wasting time. As the business grew, Mansoor also found it challenging to control labour costs and forecast demand accurately. He was in search of a software solution that could provide comprehensive reports on sales and labour costs to facilitate smarter business decisions.
The Solution
NICCE implemented Bizimply, a software solution that streamlined their workforce management. The software's Timestation App tracks time and attendance, displaying predicted and actual labour hours and costs on the Bizimply dashboard. Employees clock in and out on an iPad set up at each location using a unique 4-digit pin, and the app takes a snapshot to prevent buddy punching. Employees can now formally request time off through their employee portal on the desktop app or MyZimply app. Approved requests are reflected in the schedule, preventing accidental scheduling on off-days. The software has also improved staff engagement, giving them more control over their shifts and enabling better planning of their social lives. Furthermore, Bizimply provides valuable insights into labour and sales data, helping NICCE identify trends, make necessary changes, and improve company innovations.
Operational Impact
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