Norton Rose Fulbright’s Fusion Team: A Leader in Legal Tech Through Digital Solutions
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Maintenance
- Product Research & Development
Use Cases
- Time Sensitive Networking
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Norton Rose Fulbright (NRF) is a leading international law firm with over 4000 employees worldwide. NRF provides legal and technical services across multiple global industries. In recent years, NRF has focused on integrating technology and innovation into their company to provide top-notch legal services. They have met increasing technical demands, improved their client offer, and become an innovation leader in the industry through fusion team empowered low-code/no-code (LCNC) development.
The Challenge
Norton Rose Fulbright (NRF), a leading international law firm, was facing several challenges due to its traditional development processes. The business departments’ application requests were communicated to the IT department, which then developed them in isolation. This resulted in slow development cycles, high resource consumption, and solutions that did not truly address the problem. NRF was grappling with increasing client requests for technology workflows and portals, excessive reliance on manual communication processes, slow development cycles, lack of innovation, and dispersed request tracking and ticketing tools. A new approach was needed to develop innovative solutions that addressed the exact business problems.
The Solution
NRF adopted a new approach by forming a fusion team for low-code/no-code (LCNC) application development. This team comprised employees from various departments with different expertise, enabling them to collaborate in one development team. The LCNC platform allowed business users without coding experience to participate in the development process, under the governance of the IT department. NRF also adopted agile development processes, building and launching applications rapidly as Minimum Viable Products (MVPs). This approach enabled early detection of issues, necessary adjustments, or problems, thus accelerating iterations. NRF’s latest project was a client-facing application built for a large financial institution. Using the Betty Blocks platform, NRF’s fusion team created a client-facing application that automated the document drafting process, reducing it from 30 hours to 30 minutes.
Operational Impact
Quantitative Benefit
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