Software AG > Case Studies > Nucleus3: Keeping water and data flowing across arid Australia

Nucleus3: Keeping water and data flowing across arid Australia

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Customer Company Size
SME
Region
  • Pacific
Country
  • Australia
Product
  • Cumulocity IoT
  • TrendMiner self-service industrial analytics
  • webMethods Integration
  • iPaaS
  • GreenBe – Digital Platform
Tech Stack
  • IoT
  • SCADA
  • Cloud
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Environmental Impact Reduction
  • Customer Satisfaction
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Utilities
Applicable Functions
  • Logistics & Transportation
  • Maintenance
Use Cases
  • Water Utility Management
  • Leakage & Flood Monitoring
  • Remote Asset Management
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
About The Customer
Nucleus3 is a Melbourne, Australia-based consultancy and systems integrator with more than 75 advisory consultants focused on the utilities, telecommunications, and local government sectors. The company specializes in digital and business transformation, smart grid technologies, and traditional operational and information technology. Nucleus3 is the partner of choice for Australian water authorities looking to leverage the power of IoT to empower consumers to optimize the digital future. With a focus on utilities, telecommunications and local government sectors, Nucleus3 has strong roots in the energy and water sectors industry. As a known consultancy and proven systems integrator who has helped many Australian authorities kick-start smaller IoT projects using Software AG’s Cumulocity IoT platform.
The Challenge
Australia, being the driest inhabited continent on earth, faces significant challenges in managing its water resources. The country has over 140 water authorities serving over 25 million people and keeping 135,000 farms irrigated. The population has lived through substantial periods of drought, making the consumption and storage of water a very dear, emotional matter to Australians, who feel a collective responsibility to report leakages and conserve water wherever possible. However, the authorities face challenges such as undetected water loss and theft, lack of visibility in usage data for water consumers, and inaccurate usage creating compliance issues and high costs for consumers. The balance of supplying clean water efficiently while minimizing leaks and managing demand at the lowest OPEX and CAPEX costs is a recognized challenge that the industry is answering with Internet of Things (IoT) solutions that connect devices like digital water meters and leakage detecting sensors.
The Solution
Nucleus3 offers water authorities a fully integrated IoT solution, which includes device connectivity and management, data capture and analytics. Utilities.io is an end-to-end water management solution ideal for smaller water authorities. Offered in conjunction with strategic partner GreenBe, the solution combines three Software AG products: Cumulocity IoT for device management, uses cases and network control widgets and streaming analytics, TrendMiner for time-series analysis of utility data, and webMethods for integration into various systems including Itron, TechnologyOne, GeoSCADA or OSIPi. With the Utilities.io solution deployed at water authorities around Australia, IoT data is fueling tangible improvements in consumer engagement and customer satisfaction. So having that data connection in near real-time and being able to view it quickly and easily at 15-minute intervals instead of once per quarter transforms their ability to spot problems and influence behavior.
Operational Impact
  • Fast visibility into network and customer digital data
  • Rapid identification of leaks and water theft
  • Promote water conservation with gamified education with user apps
  • Authorities running proof of concept implementations have been able to detect leaks that have been losing water for years
  • Significant water theft has been uncovered for the first time only because of digital sensors and meters
Quantitative Benefit
  • 22% reduction in average water usage per consumer
  • Automating water meters can decrease costs by 15-20%
  • Customers using GreenBe are reducing water consumption by 20% compared to non-application users

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