ProcessMaker > Case Studies > NUEVATEL S.A. Case Study

NUEVATEL S.A. Case Study

Customer Company Size

Large Corporate

Region

America

Country

Bolivia

Product

ProcessMaker
SAP Business One

Tech Stack

Microsoft Active Directory

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Procurement

Use Cases

Supply Chain Visibility

Services

System Integration

About The Customer

Nuevatel SA, is one of the leading companies in the telecommunications sector in Bolivia, Haiti, and the Dominican Republic with more than one million mobile customers in the Bolivian market alone. With operations throughout the country Nuevatel SA with its brand VIVA is one of the leading providers of cellular and long distance telephony. To improve its service quality in recent years the company invested heavily in its information management infrastructure including having performed a successful implementation of SAP Business One. With its information and data better managed thanks to a modern ERP system, the focus in Nuevatel shifted to improving other business processes in its operations. For its process automation system, Nuevatel wanted a tool that was 100% web based and selected ProcessMaker.

The Challenge

Nuevatel SA, a leading telecommunications company in Bolivia, Haiti, and the Dominican Republic, identified the procurement process as one that had a high level of visibility within the company and would be an ideal starting point for a BPM implementation in ProcessMaker. The procurement process was centralized, meaning that employees of both central and regional offices had to contact procurement officers at headquarters in order to file purchase requests. This was usually done by phone or email. These employees would usually have to call multiple times in order to check on the progress of the application. As a consequence of this the officers spent too much time responding to and verifying the status of these purchase requests. The application forms often had to physically travel from one place to another for approval. Purchasing agents received applications without any type of standard format which caused the agents to have to make numerous calls to their internal clients to clarify aspects of the requests.

The Solution

NUEVATEL S.A. with the support of project team of Colosa Inc. implemented ProcessMaker for the automation of the procurement process. The implementation was achieved and had the following characteristics: Users in all departments now have access to the system. The application forms are standardized and allow applicants to define the goods and services purchased under the parameters defined in the company’s ERP System - SAP Business One. ProcessMaker uses Microsoft Active Directory (AD) to enable single user authentication. The process connects to SAP Business One to determine the valid parameters for goods or services and receive the status of the SAP purchase process. The system includes legal templates to create contracts that have been previously approved by the Legal Department. The process automatically determines the levels of approvals needed and issues notifications to the users responsible at each point in the process. The system also sends notifications to the originator to inform the applicant of the status of his/her request.

Operational Impact