Acquia DAM > Case Studies > nVent's Digital Transformation: Consolidation and Efficiency

nVent's Digital Transformation: Consolidation and Efficiency

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings
Retail

Applicable Functions

Product Research & Development
Sales & Marketing

Use Cases

Inventory Management
Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

nVent is a $2.5B global electrical company known for its innovation, quality, and reliability. The company's products connect, protect, and consistently deliver value to industrial, commercial, residential, energy, and infrastructure projects. As a holding company, nVent has three core business segments and over 10 established brands. The company decided to migrate all of its websites to a single, unified Drupal platform after struggling with the costs and complexities associated with managing its brands across disparate, proprietary content management and commerce systems.

The Challenge

nVent, a global electrical company, was grappling with the costs and complexities of managing its brands across multiple, proprietary content management and commerce systems. The company aimed to consolidate a dozen legacy websites onto a single enterprise platform to streamline management and improve customer experience. However, the company faced tight deadlines due to costly, expiring licensing and support agreements with legacy platform providers. Therefore, nVent needed a scalable, reliable, and secure solution that could be implemented quickly.

The Solution

nVent partnered with digital product agency Phase2 to guide its digital transformation. Phase2 was tasked with creating a contextually relevant experience based on regionality, language, and interest, while improving product discoverability, driving self-service, and increasing revenue. After understanding nVent’s challenges and company culture, Phase2 prioritized the business goals and timelines. The team evaluated and documented nVent’s existing tech stack and data source, aligning on a user experience, technical architecture, and agile development process. The solution included the integration of Acquia tools, third-party products, and back office systems, enabling self-service and quote generation. A low-code environment was implemented, allowing nVent’s non-technical administrators to easily manage and maintain relevant, timely content. The solution also focused on providing a great search experience and automating much of the custom product configuration process and inquiries.

Operational Impact

With the implementation of Drupal and Acquia, nVent transformed a struggling digital initiative into a major business driver. The new system enabled multiple platform management efficiencies and increased conversions and revenue. By removing barriers and making products more easily discoverable and accessible to customers, it became easier for nVent customers to find the specific product information they needed to make purchasing decisions. The automation of much of the custom product configuration process and inquiries saved nVent sales reps and distributors a significant amount of time, leading to faster orders and fulfillment. The improvements to nVent’s content marketing and deployment efficiency have enabled its team to more quickly launch and promote products.

Quantitative Benefit

nVent saved $1M/year in WebSphere and Adobe licensing fees.
For the 12 months ending March 31, 2022, the company’s revenue was $2.608B, a 28.68% increase year over year.
Annual revenue for 2021 was $2.462B, a 23.19% increase from 2020.