Mulesoft > Case Studies > Oldcastle Precast Case Study

Oldcastle Precast Case Study

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Customer Company Size
Large Corporate
Region
  • America
Country
  • United States
Product
  • Anypoint Platform
  • Salesforce
  • Clarizen
  • GoFormz
  • MS Dynamics AX
Tech Stack
  • Cloud Infrastructure
  • Hybrid Integration Platform
  • API Strategy
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Application Infrastructure & Middleware - API Integration & Management
  • Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
  • Construction & Infrastructure
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
About The Customer
Oldcastle Precast is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. With more than 80 locations nationwide, their products are always close at hand. Oldcastle works with contractors and local building firms to deliver on their projects in a timely basis. The company’s goal is to provide a one-stop shop for building materials ranging from roofing and siding, all the way to asphalt and concrete. Specifically, their project management business unit works on client projects using their 1,200 local companies that are part of their network of operations to execute. Oldcastle distributes materials to the client location and a timely project delivery ensures maximum revenue and client satisfaction. In the past few years, Oldcastle has grown largely through acquisitions of various materials, distribution, and project management firms. While the acquisition activity expanded their reach and audience, it also led to a lack of systems consolidation that negatively impacted customer satisfaction. To increase the quality of customer service and ensure their place as the leading manufacturer for the next 10 years, Oldcastle had to standardize on technology across the company to streamline operations and set the company up for future success.
The Challenge
Oldcastle Precast, a leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States, faced a significant challenge due to its rapid growth through acquisitions. While these acquisitions expanded the company's reach and audience, they also led to a lack of systems consolidation, negatively impacting customer satisfaction. The company had been using manual, custom-coded point-to-point integration to connect CRM tools such as Salesforce and MS Dynamics AX and project management tools like Clarizen, Box, Piece Tracker, and GoFormz. However, this approach was not scalable or cost-effective. As Oldcastle continued to expand, the lack of a centralized, scalable, and repeatable integration solution made it increasingly challenging to integrate the acquired on-premises systems and data into the central cloud infrastructure. The company needed a hybrid integration platform to meet the full spectrum of their needs.
The Solution
Oldcastle selected MuleSoft's Anypoint Platform to integrate all aspects of their new infrastructure and drive greater enterprise agility. The hybrid integration capabilities and long-term vision led Oldcastle to select Anypoint Platform, which can run both in the cloud and on-premises. The first project with MuleSoft was creating a project automation platform to allow project managers to track projects from creation of sale throughout the lifecycle and completion of the project. Oldcastle chose Salesforce as the single source of client data and began integrating Salesforce and Clarizen. Once Salesforce and Clarizen were integrated, project managers could log in to Clarizen, and view all client and project details in one location, ensuring all projects were delivered on time and under budget. The second project they chose to tackle was integrating GoFormz with Salesforce. Now that the two applications are fully connected, the problem report is pulled directly into the client's Salesforce account and the project manager can resolve any problems immediately, ensuring that equipment issues don't affect the project timeline.
Operational Impact
  • Speed of innovation and delivery of integrations has increased drastically.
  • Reduced customer service time from 4 hours to 4 minutes.
  • 4X increase in productivity due to time saved manually entering project data.
  • Improved operational effectiveness with the new integrated and consolidated infrastructure.
  • Increased flexibility allowing the team to test out various cloud applications as the time to integrate is greatly reduced and integrations are now loosely coupled.
Quantitative Benefit
  • Reduced customer service time from 4 hours to 4 minutes.
  • 4X increase in productivity due to time saved manually entering project data.

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