Orangebox boosts field operations planning & scheduling with Resco Routes
Customer Company Size
Mid-size Company
Region
- Europe
Country
- United Kingdom
Product
- Resco Routes
- Microsoft Dynamics 365
Tech Stack
- Microsoft Dynamics 365
- Resco Routes
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
Services
- System Integration
About The Customer
Orangebox is part of the Steelcase Inc. group of companies and is a UK-based designer and manufacturer of furniture for the changing workplace. The company focuses on smart working solutions, creating furniture that fosters collaboration while providing contemporary aesthetics, visual/acoustic privacy, and commercial-grade performance. Orangebox has over 450 employees who work at either the head office and manufacturing site in Nantgarw, smart working sites in Huddersfield and London in the UK, New York and Grand Rapids in the US, or out of Dubai in the UAE. All of these locations deliver products designed expressly for the collaborative workplace, connecting people, not furniture.
The Challenge
Orangebox, a UK-based designer and manufacturer of furniture, had recently deployed Microsoft Dynamics 365 for Field Service to their 30 UK-based installation and service engineers. They were looking for a solution that would be tightly coupled with their core Dynamics 365 planning tool to deliver an improved customer experience. This platform would automate notifications to both customers and internal teams. Additionally, Orangebox also hoped to eliminate additional location tracking hardware, required for track trucks and vans.
The Solution
Resco Routes provided the integration with Dynamics 365 combined with location tracking capabilities that Orangebox was looking for. This solution enabled them to reduce vehicle tracking hardware costs by having a mobile device tracking system alternative running on engineers’ phones. Orangebox most praised the possibility to display scheduled jobs and all related information on the map view. Time Shift is the Resco Routes feature that allows Orangebox to see the past movement of engineers and how much time they’ve spent on each job. Having this information readily available contributes to improving schedule analysis efficiency and allows for more accurate planning of future assignments.
Operational Impact
Quantitative Benefit
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