Sisense > Case Studies > Paylogic Quickly Create New Reports and Analytic Queries

Paylogic Quickly Create New Reports and Analytic Queries

Customer Company Size

SME

Region

Europe

Country

Belgium
Germany
Netherlands

Product

Sisense

Tech Stack

MySQL
Open Source IT Backbone

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings
Customer Satisfaction

Technology Category

Analytics & Modeling - Predictive Analytics
Analytics & Modeling - Real Time Analytics
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Software
Professional Service

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Services

System Integration
Software Design & Engineering Services

About The Customer

Paylogic is a B2B and B2C brand that provides public event organizers with various Information and communication technologies (ICT). The company’s core activity is delivering a solution intended for the supply and distribution of tickets for organizers of public events of every size (using a SaaS model). Paylogic offers additional services, including consumer support, various promotional services, marketing support, onsite event support, and hardware delivery. Paylogic was launched in September 2006 and is currently active in the Netherlands, Belgium, and Germany with nearly 800 customers and millions of event tickets sold to consumers each year. Paylogic has offices in Groningen (Netherlands, Back Office), Amsterdam (Netherlands, Sales), Antwerp (Belgium, Sales), and Berlin (Germany, Sales). Currently, there are about 60 people (representing 36FTE) working for Paylogic.

The Challenge

Paylogic considers itself a next-generation technological company, and its organizational structure and operations are highly automated. Instead of employing a standard monolithic ERP system (e.g., SAP), Paylogic has built its IT infrastructure using corporate-environment open-source standards. Automation is approached from a decentralized perspective based on this open-source IT backbone. The company uses different software packages for different functions and ties them together to form an enterprise collaboration platform. The result is impressive: Paylogic enjoys no-compromise IT functionality and flexibility with extremely low software costs. It was into this environment that the company sought to integrate a reporting and analytics tool. The company’s operational and historical data was consolidated into a homegrown data warehouse, based on a MySQL database. Paylogic was looking for a powerful and flexible business intelligence solution that would easily integrate with its existing system, which would not require rebuilding the data warehouse, which would allow non-technical business users to quickly create new reports and analytic queries and which would be relatively inexpensive.

The Solution

Paylogic evaluated a well-known open-source package (with paid premium service and support) and also looked at a Microsoft product. However, Paylogic wanted a powerful and flexible business intelligence solution that would easily integrate with its existing systems, which would not require rebuilding the data warehouse, which would allow non-technical business users to quickly create new reports and analytic queries and which would be relatively inexpensive. After evaluating the alternatives, Paylogic concluded that Sisense was the only solution to deliver on all of the company’s requirements. Whereas their previous approach required hours for each new report, Sisense enabled non-technical personnel to create reports in minutes. During the trial phase, the company set up a test database and tested the software successfully using very cheap PC hardware. After selecting and purchasing Sisense, more powerful hardware was used. Setup was very easy.

Operational Impact

The company is using Sisense to generate all of its standard operational, managerial, and financial reports.
As adoption within the company is increasing, more and more managers are creating and customizing their own reports.
Technical staff is still available to help, but demands on their time are now a fraction of what they were before.
The biggest benefit of having Sisense is that Paylogic quickly achieved uniform and comprehensive monitoring and reporting on all key performance indicators.
Management now has very fast and easy access to any information they want, via custom reports, and are able to quickly test 'what-if' hypotheses using Sisense.

Quantitative Benefit