Paylogic Quickly Create New Reports and Analytic Queries
Customer Company Size
SME
Region
- Europe
Country
- Belgium
- Germany
- Netherlands
Product
- Sisense
Tech Stack
- MySQL
- Open Source IT Backbone
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Paylogic is a B2B and B2C brand that provides public event organizers with various Information and communication technologies (ICT). The company’s core activity is delivering a solution intended for the supply and distribution of tickets for organizers of public events of every size (using a SaaS model). Paylogic offers additional services, including consumer support, various promotional services, marketing support, onsite event support, and hardware delivery. Paylogic was launched in September 2006 and is currently active in the Netherlands, Belgium, and Germany with nearly 800 customers and millions of event tickets sold to consumers each year. Paylogic has offices in Groningen (Netherlands, Back Office), Amsterdam (Netherlands, Sales), Antwerp (Belgium, Sales), and Berlin (Germany, Sales). Currently, there are about 60 people (representing 36FTE) working for Paylogic.
The Challenge
Paylogic considers itself a next-generation technological company, and its organizational structure and operations are highly automated. Instead of employing a standard monolithic ERP system (e.g., SAP), Paylogic has built its IT infrastructure using corporate-environment open-source standards. Automation is approached from a decentralized perspective based on this open-source IT backbone. The company uses different software packages for different functions and ties them together to form an enterprise collaboration platform. The result is impressive: Paylogic enjoys no-compromise IT functionality and flexibility with extremely low software costs. It was into this environment that the company sought to integrate a reporting and analytics tool. The company’s operational and historical data was consolidated into a homegrown data warehouse, based on a MySQL database. Paylogic was looking for a powerful and flexible business intelligence solution that would easily integrate with its existing system, which would not require rebuilding the data warehouse, which would allow non-technical business users to quickly create new reports and analytic queries and which would be relatively inexpensive.
The Solution
Paylogic evaluated a well-known open-source package (with paid premium service and support) and also looked at a Microsoft product. However, Paylogic wanted a powerful and flexible business intelligence solution that would easily integrate with its existing systems, which would not require rebuilding the data warehouse, which would allow non-technical business users to quickly create new reports and analytic queries and which would be relatively inexpensive. After evaluating the alternatives, Paylogic concluded that Sisense was the only solution to deliver on all of the company’s requirements. Whereas their previous approach required hours for each new report, Sisense enabled non-technical personnel to create reports in minutes. During the trial phase, the company set up a test database and tested the software successfully using very cheap PC hardware. After selecting and purchasing Sisense, more powerful hardware was used. Setup was very easy.
Operational Impact
Quantitative Benefit
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