PayPoint Simplifies PCI DSS Compliance and Overcomes Shortage of Cybersecurity Skills
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Sensors - Temperature Sensors
Applicable Industries
- National Security & Defense
- Retail
Applicable Functions
- Quality Assurance
Use Cases
- Cybersecurity
- Leasing Finance Automation
Services
- Cybersecurity Services
- System Integration
About The Customer
PayPoint is a financial services company with a network of 60,000 stores. It provides pioneering retail technology, services, and omni-channel payment solutions, making life easier for millions of customers every day. The company processes $13 billion (USD) of payments each year and had a revenue of $278.5 million (USD) in 2019. PayPoint’s success and sustainable growth are driven by their desire to continuously innovate and create unrivaled customer experiences. The company is listed on the London Stock Exchange and is an integral component of the FTSE 250 Index. In 2017, PayPoint established an internal Cyber Security & Information Technology sub-committee to recognize the significance of cybersecurity, the need for increased focus, and the importance of a structured approach to continuously improving their cybersecurity and compliance posture.
The Challenge
PayPoint, a company that processes billions of dollars’ worth of payments each year, recognized the critical need to protect large volumes of sensitive data and improve their IT environment due to a changing threat landscape and regulatory environment. They also faced the challenge of a cybersecurity skills shortage, a common issue in their industry. PayPoint was required to adhere to PCI DSS compliance, which mandates organizations to ensure that various file tracking and monitoring systems are in place. They already had a File Integrity Monitoring (FIM) solution, but as they were going through an IT transformation, they needed to increase their FIM services, which would have significantly increased their costs. Increasing FIM services with PayPoint’s previous provider was problematic due to the high costs associated with processing client transactions.
The Solution
To address their challenges, PayPoint deployed Change Tracker across their organization. Change Tracker made achieving and maintaining continuous PCI compliance straightforward by providing built-in auditing and monitoring reports and templates. This gave PayPoint the confidence that any breach of compliance rule would be reported. Change Tracker’s integration with ServiceNow’s ITSM tool enabled PayPoint to have a closed-loop environment for change management. This meant that approved and authorized changes issued by ServiceNow could be validated, with a full audit trail of what had been changed and reconciled with the change request. Working with Change Tracker has helped PayPoint achieve a state of continuous PCI compliance, and it has eased the burden of having to conduct manual checks by giving PayPoint the confidence that any unauthorized changes taking place in their IT environment will be identified and treated accordingly.
Operational Impact
Quantitative Benefit
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