Phoenix Management Solutions Transforms IT Operations with Atera's Comprehensive Platform
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Atera
- Acronis
- Emsisoft
Tech Stack
- Remote Management
- Ticketing System
- Patch Management
- Cybersecurity Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Infrastructure as a Service (IaaS)
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Remote Asset Management
- Cybersecurity
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Phoenix Management Solutions is a prominent trucking holding company that oversees seven distinct trucking companies. With a workforce of 100-200 employees, the company operates 25 offices scattered throughout the United States, with a central hub in San Antonio, TX. The company is deeply embedded in the transportation and trucking industry, requiring robust IT solutions to manage its operations effectively. As a mid-size company, Phoenix Management Solutions is focused on streamlining its IT operations to enhance productivity and efficiency. The company transitioned from relying on external IT support to building an in-house IT team, highlighting its commitment to improving IT management and support. By choosing Atera's platform, Phoenix Management Solutions aims to transform its IT operations, ensuring smooth remote connections, standardized operations, and proactive IT support.
The Challenge
Phoenix Management Solutions, a prominent trucking holding company, faced challenges in managing IT operations across its seven distinct trucking companies. With 25 offices throughout the U.S. and a central hub in San Antonio, TX, the company needed a unified IT solution to streamline operations and improve efficiency. The reliance on TeamViewer and their MSP's IT support was proving to be a constraint, leading to inefficiencies and a lack of agility. The company sought to standardize and streamline operations across its diverse trucking brands, necessitating a more agile and responsive IT solution. This led to the appointment of Mark Marquez as their Systems Administrator, tasked with managing 120 endpoints, comprising various laptops and desktops across the U.S.
The Solution
Phoenix Management Solutions chose Atera as their IT management solution to transform their IT operations. Atera's platform was selected for its remote management capabilities, ticketing system, patch management, knowledge base, and silent installation features. Mark Marquez, the Systems Administrator, leveraged Atera's App Center, which offered highly-rated cybersecurity tools like Acronis and Emsisoft at cost-effective rates. This enabled the automation of crucial tasks, from patch management to cybersecurity installations, leading to a proactive IT stance, considerable time savings, and boosted productivity. Atera's intuitive design, automation capabilities, and exceptional support facilitated a shift from a reactive to a proactive IT approach. As the company continues to grow, Atera remains an essential IT tool, allowing Phoenix Management Solutions to effectively navigate the ever-changing technology landscape and fulfill their IT requirements.
Operational Impact
Quantitative Benefit
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