Nintex > Case Studies > Process Automation in Natural Gas Transportation: Enhancing Safety and ROI

Process Automation in Natural Gas Transportation: Enhancing Safety and ROI

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Technology Category
  • Sensors - Gas Sensors
  • Sensors - Utility Meters
Applicable Industries
  • Oil & Gas
  • Utilities
Applicable Functions
  • Quality Assurance
Use Cases
  • Inventory Management
  • Onsite Human Safety Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
The customer is a leading transporter of natural gas in the United States. They have a vast network of approximately 6,000 miles of natural gas transmission pipelines across several states. The company is committed to providing safe, reliable, and efficient service. They are heavily regulated due to the nature of their industry and have to back up any steps taken throughout business and operations processes. The company had invested heavily in the adoption of Microsoft SharePoint to improve their processes but found themselves disappointed in its workflow capabilities.
The Challenge
The leading transporter of natural gas in the United States was facing challenges with its workflow automation tool based in Microsoft SharePoint. The tool was not efficient enough to support its safety, HR, and other processes. The company needed a solution that could ensure proper tracking, auditing, and reporting, which are vital for its operations. The company also had to deal with heavy regulations due to the nature of the natural gas industry. They needed solid processes to back up any steps taken throughout business and operations processes. The company has approximately 6,000 miles of natural gas transmission pipelines across several states and is committed to providing safe, reliable, and efficient service.
The Solution
The company decided to replace its legacy BPM product with K2 Software due to its SharePoint integration and strong workflow capabilities. They utilized Nintex K2 Cloud for improved SharePoint workflows, which greatly increased the value across the organization. K2 Cloud is now integrated with many of its third-party products, including SQL Server, Oracle, and OpenText. One of the business units built a safety-oriented workflow based on the integrity of pipeline assets using K2 Software. The solution begins with SmartForms, and once an anomaly or issue is detected, a form is submitted and routed to everyone who plays a role in keeping the pipelines safe. It takes care of completing tasks, obtaining approvals, and maintaining an audit trail, and eventually even facilitates the return of the pipeline back to normal operating conditions.
Operational Impact
  • The implementation of K2 Software has brought significant operational benefits to the company. The safety-oriented workflow for pipeline assets is completely auditable, ensuring compliance with heavy industry regulations. The company has also streamlined its HR processes and created a system for access changes. The solution has allowed the company to submit almost 1.1 million documents to their records management system. The 'no-code' nature of the solution has enabled business units to create solutions quickly on their own, without the need for IT involvement. This has not only improved productivity but also ensured that processes happen every time, consistently, and on time.
Quantitative Benefit
  • $200,000 reduction in development costs
  • 100% code free solution
  • $50,000 annual labor savings

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