PROTORIA Modernizes IT Infrastructure with Microsoft Azure and Cloud Services Guidance
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Ukraine
Product
- Azure
- Azure Synapse Analytics
- Power BI
Tech Stack
- Azure
- Docker
- Azure App Service
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
PROTORIA is a medium-sized retail service provider for Samsung in Ukraine, operating over 30 retail stores across the country. The company is focused on developing an omnichannel customer experience, integrating both online and offline retail operations. As a key player in the Ukrainian retail market, PROTORIA is committed to enhancing its digital capabilities to meet the evolving needs of its customers. The company has a strong emphasis on modernizing its IT infrastructure to support its long-term strategic goals. With a workforce of 50 to 999 employees, PROTORIA is well-positioned to leverage cloud technologies to improve its operational efficiency and customer satisfaction. The company's collaboration with Cloud Services highlights its commitment to adopting innovative solutions to drive business growth and enhance customer experiences.
The Challenge
PROTORIA, a retail service provider for Samsung in Ukraine, faced challenges in managing its multichannel retail operations. The company needed to modernize its IT infrastructure and main retail website to enhance its digital customer experience. The stakeholders identified the need for a comprehensive digital asset rationalization to streamline operations and improve customer engagement. The primary challenge was to adopt a cloud-based infrastructure that would support the company's long-term strategy and provide a seamless omnichannel experience for customers. PROTORIA sought to address these challenges by collaborating with Cloud Services, a Microsoft partner, to develop a cloud adoption plan that would modernize its IT infrastructure and improve operational efficiency.
The Solution
PROTORIA partnered with Cloud Services, a Microsoft Azure Expert Managed Services Provider, to modernize its IT infrastructure. The collaboration began with a Cloud Adoption Framework (CAF) workshop, which helped PROTORIA develop a comprehensive cloud adoption plan. The workshop facilitated the identification of relevant workloads for migration to Microsoft Azure, enabling PROTORIA to maximize the benefits of cloud technology from the outset. Over three years, PROTORIA migrated its on-premises enterprise resource planning (ERP) and relational database systems to Azure, resulting in significant infrastructure and administration savings. The company also transitioned its website to Azure App Service and Docker containers, enhancing scalability, resiliency, and security. In the final phase, PROTORIA optimized its analytics and data warehouse by migrating to Azure Synapse from on-premises SQL, and adopted Microsoft Power BI for advanced reporting and analytics. This strategic approach allowed PROTORIA to embrace cloud technology fully, resulting in improved operational efficiency and customer satisfaction.
Operational Impact
Quantitative Benefit
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