Qlik > Case Studies > QlikView provides on-line, self-service Business Discovery for Deloitte

QlikView provides on-line, self-service Business Discovery for Deloitte

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Customer Company Size
Large Corporate
Region
  • Europe
Country
  • Netherlands
Product
  • QlikView
Tech Stack
  • SAP
  • Microsoft Excel
  • SAP Datawarehouse
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Cost Savings
Technology Category
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Professional Service
Applicable Functions
  • Business Operation
Use Cases
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
About The Customer
Deloitte is a global professional services firm with tens of thousands of dedicated professionals in independent firms throughout the world. The firm provides audit, consulting, financial advisory, risk management and tax services to selected clients. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate. In the Netherlands, Deloitte realized a turnover of 632 million euro in the fiscal year 2010/2011, with around 4250 employees. Deloitte is one of the big four professional services firms worldwide, together with KPMG, Ernst & Young and PWC.
The Challenge
Deloitte, a global professional services firm, was facing a challenge with its reporting environment. The firm's reporting involved various aspects such as staffing levels and requirements, results by practice, industry and region, time entry and billing, headcount utilization, targets and more. Different roles within the staffing organization required different reports. All these reports were developed in Excel, which proved unsustainable due to the large size of the files and the lack of in-depth, intuitive views and drill-down options. Deloitte needed a solution that could provide data insight and open new paths to growth and improvements of their bottom line.
The Solution
Deloitte's Finance & Control department decided to implement QlikView, a business intelligence tool, to provide data insight. They chose Productivity Management Reporting as the starting point for this project. The QlikView application was developed to provide insight into headcount utilization, by practice/team and by level against target, training, absence/leave and more. The data from SAP, the SAP data warehouse and multiple Excel files were combined in one QlikView application. The actual development was completed within one month. The application was then tested by a group of 45 users before being rolled out to the rest of the organization. The response from the users was very enthusiastic, and the application now has 219 active users.
Operational Impact
  • The implementation of QlikView has resulted in significant time savings for Deloitte. The Finance & Control department estimates that they save approximately 10 hours per month on developing and distributing reports.
  • The time saving for team leaders is also significant, as selecting the relevant information would have normally taken them a few minutes to create.
  • The true Return on Investment for Deloitte is the in-depth insight provided by the QlikView application, which allows trends to be easily identified and action to be taken.
  • The success of the QlikView application has led to requests for additional applications to be developed. Two such applications are currently in development: one for Human Resources to track the recruitment and onboarding processes, and one for the strategy-team to provide client/market analysis, combined with forecasting/CRM data from SAP.
Quantitative Benefit
  • Reduction of approximately 10 hrs per month at Finance & Control to develop and distribute productivity metrics.
  • Significant time saving per user to develop an individual drill-down.
  • Overall improvement in utilization rates due to immediate insight in KPI’s through attractive dashboards.

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