Quality Imaging Products “Inks” More Profits With Sage 100 ERP
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Sage 100 ERP
- eBusiness Manager
- StarShip Link
- Return Merchandise Authorization (RMA)
Tech Stack
- ERP
- E-commerce
- Inventory Management
- Bill of Materials
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Electronics
Applicable Functions
- Discrete Manufacturing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Warehouse Automation
- Manufacturing System Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Quality Imaging Products (QIP) is a toner and inkjet cartridge remanufacturing company based in Lake Forest, California. The company has been named by Inc. Magazine as one of America’s fastest-growing companies four years in a row. QIP manufactures half a million toner cartridges a year, tracks 100 different product lines, manages an inventory of over 40,000 cartridges, and runs a 30,000 square-foot state-of-the-art warehouse. The company's customers include some of the nation’s largest private labelers and office supply retailers.
The Challenge
Quality Imaging Products (QIP) wanted to differentiate itself from its competitors in the world of e-commerce. The company was looking for a solution that would allow it to manage all operations, including manufacturing half a million toner cartridges a year, tracking 100 different product lines, managing an inventory of over 40,000 cartridges, and running a 30,000 square-foot state-of-the-art warehouse. The company was also looking for a way to streamline its shipping operations and automate the process of handling returned merchandise.
The Solution
QIP implemented Sage 100 ERP with a full suite of modules, including eBusiness Manager, StarShip Link, and Return Merchandise Authorization. The eBusiness Manager allows QIP's customers to access the system 24/7 to place orders, view photos of cartridges, review product descriptions, and check open invoices and ordering history. The StarShip Link module automates shipping, maintains tracking information, and integrates tightly with both manufacturing and customer service. The Return Merchandise Authorization module automates the process of handling returned merchandise.
Operational Impact
Quantitative Benefit
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