Quinault Beach Resort and Casino Exquisite Beach Resort Partners with Agilysys to Streamline Operations with Cloud-Based POS
Customer Company Size
Large Corporate
Region
- Pacific
Country
- United States
Product
- InfoGenesis® POS
Tech Stack
- Cloud-Based POS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
An intimate getaway, this beach resort features several luxurious room packages, spa services and an indoor pool. Guests can enjoy a meal at any of the three restaurants on-site, visit the casino or attend one of the many events in the resort’s conference center. The hotel has 158 rooms and offers free valet parking as well as a free shuttle to let guests explore the area. The Quinault Beach Resort and Casino is owned and operated by the Quinault Indian Nation, which is comprised of over 2800 members.
The Challenge
Located in a remote coastal resort area of the Pacific Northwest, Quinault struggles to find local IT staff and as a result, they looked to a cloud-based POS to reduce costs and ease staffing issues. The management team ultimately decided to update its antiquated point-of-sale system and partner with Agilysys to run InfoGenesis® POS at the property. “We have a real labor challenge in our area,” explains Dean Rubin, Executive Director of Hospitality. “I wanted minimal amount of IT management involved with monitoring the system so that they would be free to focus on other equipment in other areas of the resort. Not having to maintain the system onsite has saved us quite a bit of money.”
The Solution
InfoGenesis is running at several food and beverage outlets at the resort, and being cloud-based, the system can now be maintained by a more cost-effective, outside contractor. Additionally, not having a property-based system take up space means that the resort has more room to add equipment, slot machines, and square-footage to its restaurants. InfoGenesis® POS, a popular point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
Operational Impact
Quantitative Benefit
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