Quintillion Doubles business volumes and enhances investor service while maintaining lean staffing levels
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Ireland
Product
- IBM Case Manager
Tech Stack
- Enterprise Content Management
- Business Process Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Quintillion is a hedge fund administration company based in Dublin, Ireland. An indirect, wholly owned subsidiary of U.S. Bancorp, Quintillion provides a variety of fund administration, back office support and shareholder services to clients ranging from large international corporations to boutique private firms. Quintillion prides itself on offering a highly responsive, hands-on approach to fund administration, serving each and every client with a dedicated team of specialists. For these teams, the key to delivering superior end-to-end service is ensuring that all client queries are resolved swiftly and expertly.
The Challenge
Quintillion, a hedge fund administration company, wanted to keep its business on track for profitable growth without compromising on the high-quality, personalized service that its clients have come to expect. For each of their funds, there is a large volume of related documentation that needs to be processed and accessed on an ongoing basis, such as emails, application forms, financial statements and more. Their teams need instant access to this content in order to serve clients effectively—they can’t afford to waste time sifting through their systems to locate a particular piece of information.
The Solution
Quintillion worked with IBM Business Partner Insight 2 Value to deploy a customized platform for managing end-to-end fund administration and client interaction, built on IBM® Case Manager software. The solution provides a centralized repository for content in a variety of formats, including emails, scanned images, spreadsheets, PDFs and more. The solution allows staff to group related content together in a single electronic record, helping speed access to key information and ensuring that client queries are always handled effectively. In addition to accelerating information access, Quintillion also uses IBM Case Manager to create automated workflows that guide staff through the required process steps for each piece of documentation, with a sophisticated checklist feature offering at-a-glance views of the current status of each case.
Operational Impact
Quantitative Benefit
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