Radisson Hotels & Resorts Rests Easy with Sage 300
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Sage 300
Tech Stack
- Hosted Application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Radisson Hotels & Resorts is part of the Carlson Rezidor Hotel Group, a successful international hotel group. The company is headquartered in Minneapolis, Minnesota and has over 550 hotels worldwide. Radisson regularly acquires properties with unique backoffice systems, which has led to a wide variety of business management systems being used across its portfolio of managed hotels. This has resulted in a labor-intensive and inefficient process for consolidating financial data. The lack of standardization has also constrained the quantity and quality of management information, making it difficult to perform in-depth analysis or generate customized and standardized reports.
The Challenge
Radisson Hotels & Resorts, part of the Carlson Rezidor Hotel Group, was facing a challenge due to the wide variety of business management systems used in its portfolio of managed hotels. The company regularly acquires properties with unique backoffice systems, and the resulting consolidation of financial data was a labor-intensive and inefficient process. Lack of standardization constrained the quantity and quality of management information. It was difficult to perform in-depth analysis or generate customized and standardized reports. Like many companies, Radisson needed to continue accommodating change while finding an economical means of converting geographically distributed legacy business systems. The challenge was streamlining the accounting process while ensuring the operational efficiency and reliability of support systems—without growing infrastructure, staff, or budget.
The Solution
Anticipating further growth, Radisson sought ease of use, improved reporting, and a straightforward way to integrate financial systems. For a growing managed hotel portfolio, reducing costs to convert existing systems was a key objective. Radisson was already familiar with the advantages of a centralized IT solution. Carlson Rezidor Hotel Group maintained its industry-leading Curtis-C Reservation System and front-end support systems from a state-of-the-art data center in Omaha, Nebraska. The new accounting solution would have to operate autonomously and also connect with Carlson’s data center to make it possible to download and protect property-specific data. After a thorough competitive analysis, Radisson decided to license Sage 300 as a hosted application. Competitive solutions had no hosting experience or infrastructure and only provided hosting through a third-party arrangement.
Operational Impact
Quantitative Benefit
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