Raven Transport's Seamless Server Upgrade with Assure iTERA HA and ICS Support
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Assure iTERA HA
- IBM i systems
Tech Stack
- Precisely Assure iTERA HA
- IBM i systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
Services
- System Integration
About The Customer
Raven Transport Co., Inc., headquartered in Jacksonville, Florida, is a privately owned trucking company founded in 1985. It operates a modern truck trailer fleet primarily serving the Southeast, MidAtlantic, Midwest, and Northeast regions of the United States, with authorization to operate in all 48 lower states. In 2007, the company recorded revenues of $75.9 million. Raven Transport is known for its commitment to safety, having won the Truckload Carriers Association’s National Fleet Safety Contest multiple times. The company runs a central dispatch center that operates around the clock, 365 days a year, ensuring continuous service to its clients.
The Challenge
Raven Transport, a mid-sized trucking company, faced the challenge of upgrading its IBM systems and operating system while maintaining continuous operations. With a small IT department lacking in-house programmers or hardware experts, the company needed external assistance to perform the migration efficiently. The company operates a 24x7 dispatch center, making it crucial to avoid significant downtime during the upgrade. Additionally, Raven Transport required a seamless transition to the new system to prevent any operational disruptions.
The Solution
To address its upgrade needs, Raven Transport consulted its IBM Business Partner, ICS, which recommended the use of Precisely's Assure iTERA HA. This solution allows for upgrades and migrations without interrupting business operations. Raven Transport had prior experience with Precisely’s Assure Availability products, which bolstered their confidence in the proposed solution. The upgrade process began with the installation of new hardware in parallel with the existing system. Assure iTERA HA was used to replicate all production data and objects onto the new server, maintaining synchronization through IBM i journaling. This ensured that the new system was ready to assume the production role without any issues. The cutover to the new system was facilitated by Assure iTERA HA's automation capabilities, allowing for a quick and virtually downtime-free migration. Raven Transport completed the project with minimal in-house IT staff involvement, relying on Precisely's customer support for any necessary assistance.
Operational Impact
Quantitative Benefit
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