Regal Service Enhances Fleet Management with Pedigree Technologies' OneView Platform
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- OneView
- Fleet Manager
- ELD Chrome
- Asset Tracking
- Dispatching
Tech Stack
- Real-time Monitoring
- Integrated Suite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Regal Service is a well-established company headquartered in Ripley, New York, specializing in trailer-load trucking, warehousing, and third-party logistics services across North America. Founded in 1966, the company has built a reputation for maintaining long-term business relationships and delivering excellent service at competitive costs. As a 100% employee-owned and operated business, Regal Service places a strong emphasis on safety, with over 70 employee owners actively involved in their operations. The company's commitment to safety and service excellence is reflected in its approach to fleet management and logistics, where it seeks to leverage advanced technologies to enhance operational efficiency and customer satisfaction. With a focus on tracking and managing over 75 assets, Regal Service aims to optimize its logistics and transportation functions to maintain its competitive edge in the industry.
The Challenge
Before Regal Service partnered with Pedigree Technologies, they faced significant challenges with their previous provider's technical support, which was notably slow and unresponsive. This lack of efficient support hindered their ability to manage their operations effectively, leading to potential disruptions in their service delivery. The need for a more reliable and responsive solution became apparent as they sought to improve their fleet management and asset tracking capabilities. The company required a platform that could offer real-time tracking, monitoring, and communication with their high-value assets to make informed business decisions. The existing system's limitations in providing comprehensive operational insights further exacerbated the situation, prompting Regal Service to explore alternative solutions that could better meet their needs.
The Solution
Regal Service chose to partner with Pedigree Technologies to implement the OneView platform, a comprehensive suite of solutions designed to enhance fleet management and asset tracking. The OneView platform provides users with the ability to track, monitor, diagnose, and communicate with high-value assets in real-time, offering a holistic view of their operations. This integrated suite includes capabilities such as Fleet Management, ELD compliance, Asset Tracking, and Dispatching, enabling Regal Service to make informed business decisions based on a comprehensive understanding of their total operations. The implementation of OneView allowed Regal Service to overcome the challenges posed by their previous provider, offering a more responsive and efficient support system. With easy access to Pedigree Technologies' knowledgeable support team, Regal Service drivers can connect directly with representatives who can address their queries and provide assistance when needed. This improved support structure has been instrumental in enhancing the company's operational efficiency and customer satisfaction.
Operational Impact
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