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Case Studies > Remco's Transformation with PENTA Solutions: Enhancing Operations and Customer Satisfaction

Remco's Transformation with PENTA Solutions: Enhancing Operations and Customer Satisfaction

Customer Company Size
Mid-size Company
Region
  • America
Country
  • United States
Product
  • Core PENTA
  • DocGen
  • PENTA Mobile Solutions
  • PENTA Asset Tracking
  • PENTA Role-Based Workbenches
Tech Stack
  • Self-generated
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Construction & Infrastructure
  • Professional Service
Applicable Functions
  • Business Operation
  • Facility Management
Use Cases
  • Asset Health Management (AHM)
  • Remote Asset Management
  • Predictive Maintenance
Services
  • System Integration
  • Cloud Planning, Design & Implementation Services
About The Customer
Remco, founded in 1977 and based in Mechanicsburg, Pennsylvania, is a turn-key, employee-owned contractor specializing in refrigeration, electrical, and mechanical contracting. Over the years, Remco has evolved into a comprehensive service provider with over 400 employees, including 300 field technicians. The company offers a wide range of services, from equipment sales and installation to service and warranty work. Remco's unique selling point is its ability to manage projects from start to finish, providing a seamless experience for customers. With multiple locations, Remco can deploy qualified staff from different offices to meet customer demands efficiently. The company's commitment to delivering timely and high-quality service has made it a trusted partner for its clients.
The Challenge
Remco was facing significant challenges due to their non-integrated system, which was causing inefficiencies across the organization. The lack of service department profitability reporting, weak job bid tracking, inability to track assets, and the need for frequent manual updates were major pain points. These issues led to the realization that they had outgrown their existing system. To address these challenges, Remco formed a cross-functional team to explore potential solutions. They visited peer companies and interviewed software vendors but struggled to find a system that met their needs. After extensive research, they discovered PENTA Solutions, which promised to address their unique requirements.
The Solution
Remco implemented PENTA Solutions to address their operational challenges. The Core PENTA system provided comprehensive visibility into their operations, allowing them to analyze various aspects of their business. This integration improved productivity and profitability by streamlining processes from bidding to service delivery. DocGen was introduced to manage the creation and organization of forms, which was a high priority for Remco. The user-friendly interface of DocGen made it easy to handle hundreds of customized forms without incurring high costs. PENTA Mobile Solutions enabled Remco to leverage technology for efficiency, particularly with over 300 field technicians using iPads to record work performed at service locations. Asset Tracking was crucial for managing Remco's extensive service area and fleet of vehicles. The ability to track high-value tools and calculate depreciation was a significant advantage. Role-Based Workbenches provided real-time business intelligence, allowing employees to make informed decisions based on accurate data. Hosting and Managed Services ensured high performance across multiple locations, allowing Remco to focus on business growth while PENTA handled IT infrastructure and support.
Operational Impact
  • PENTA Solutions provided Remco with greater visibility into their overall operations, allowing different locations to collaborate effectively on job bids.
  • The integration of PENTA Solutions improved Remco's productivity and profitability by streamlining processes from bidding to service delivery.
  • DocGen's user-friendly interface enabled Remco to manage hundreds of customized forms efficiently, reducing costs and complexity.
  • PENTA Mobile Solutions facilitated a paperless service environment, enhancing efficiency for over 300 field technicians.
  • Asset Tracking capabilities allowed Remco to manage their extensive service area and fleet of vehicles effectively, ensuring high-value tools were tracked and depreciated accurately.
Quantitative Benefit
  • Remco has over 400 employees, including 300 field technicians.
  • The company operates across multiple states, including PA, NJ, DE, NY, MD, VA, WV, OH, and NC.
  • Remco evaluated over 12 systems before selecting PENTA Solutions.

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