Remind101 Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Apteligent
Tech Stack
- iOS
- Android
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
About The Customer
Remind101 is an educational technology provider focused on improving student outcomes by increasing communication among teachers, students, and parents. Remind101 offers a safe and easy communication tool that lets teachers send messages to students and their parents. The service is free and is used by over 600,000 teachers – over 15% of teachers in the United States – to send millions of messages every month to over ten million students and parents. Teachers use the Remind101 mobile app to schedule and send one-way messages such as reminders about homework, quizzes, or field trips. Students and parents can choose to receive these messages via the mobile app, SMS, or email. As a safety precaution, teachers never see their students’ telephone numbers, and students never their see teacher’s number. In addition, only one-way messaging is permitted.
The Challenge
Remind101 is an educational technology provider that offers a communication tool for teachers, students, and parents. The service is used by over 600,000 teachers in the United States to send millions of messages every month to over ten million students and parents. The Remind101 team measures their success in terms of user acquisition and messages sent per teacher. To drive adoption of the service, Remind101 users must find the app experience to be simple, fast, and predictably stable. If the mobile app crashes or lags, user acceptance will suffer. When issues do arise, Remind101’s target audience is not likely to be able to provide much assistance regarding the source of these problems. Without additional diagnostic or troubleshooting information, the job of debugging and resolving these flaws is a laborious, error-prone process for Remind101’s team. These time-consuming detours waste precious engineering energies that should be spent developing new features.
The Solution
Remind101 selected Apteligent because of its position as the leading solution, large customer base, strong developer adoption, and rich feature set. Using Apteligent has freed Remind101 to efficiently address stability and speed issues with their app. For example, the team uses breadcrumbs to trace the exact buttons, screens, and actions a user took before running into a crash or performance issue. This makes it easy to reproduce problems and reduce troubleshooting time. After deploying Apteligent’s solution which lets Remind101 identify and prioritize issues very rapidly, they have never had a performance issue or bug in production longer than one release cycle (about two to four weeks). This has made it possible for Remind101 to rapidly fix defects, leading to a stable app that has enjoyed widespread acclaim from teachers, parents, and students.
Operational Impact
Quantitative Benefit
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