Remote Support That Helps a Higher Ed Institution Achieve Its Strategic Goals
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Bomgar B400 appliance
Tech Stack
- Bomgar
- Active Directory
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Services
- System Integration
About The Customer
The University of North Dakota (UND) is the state’s most comprehensive research university and the primary center for professional education and training. Founded by the Dakota Territorial Assembly in 1883, six years before North Dakota became a state, UND has a strong liberal arts foundation surrounded by a variety of professional and specialized programs. UND is one of only 47 public universities in the Nation with accredited graduate schools for both law and medicine. With its central campus located in Grand Forks, North Dakota, UND enrolls more than 14,000 students and has approximately 200 fields of study. Its online programs provide academic and degree opportunities to students that reach well beyond its campus, and the University has an international reputation for research.
The Challenge
The University of North Dakota (UND) launched an initiative called 'Exceptional UND' in 2010, aimed at advancing strategic priorities that included facilitating collaboration and enriching the student and faculty experience throughout the University. At that time, UND had nine colleges, eight of which had their own tech support teams. These teams used a variety of remote support tools, including Bomgar. To further the Exceptional UND initiative, the University’s CIO wanted to consolidate the activities of the various tech support teams to ensure that they delivered a unified experience to users. This led the University to evaluate the remote support tools it was using in the hopes of standardizing on one tool that met the entire University’s needs.
The Solution
The University of North Dakota evaluated a number of remote support products, including Bomgar and a cloud-based solution, both already in use on campus. They were looking for a solution that was very easy to use, so the end user did not have to type in codes or follow a complicated set of instructions to give them access to their machine. The team was also interested in finding a solution that would always provide a reliable connection. The Bomgar B400 appliance is now the remote desktop solution for 113 tech representatives working in UND’s 18 support teams. Integrated with the University’s Active Directory solution, Bomgar allows support representatives to log in with the same username and password they use for general system access. The support teams also appreciate Bomgar’s Jump Client technology, which enables easy access to computers within the UND network without requiring user involvement and allows the technicians to pin sessions so that they can reconnect to the computer at a later time even if it is unattended.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
