Retrospec Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Retrospec bikes
- Retrospec e-bikes
- Retrospec longboards
- Retrospec paddleboards
- Retrospec snowboarding equipment
Tech Stack
- ShipHawk
- NetSuite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Retrospec is a company that aims to make everyone feel at home in the open air. Since selling its first bike in 2009, Retrospec has helped millions experience what the outdoors has to offer with expertly designed, durably crafted, accessibly priced gear. Their product range includes bikes, e-bikes, longboards, paddleboards, snowboarding equipment and more that inspire adventure and enable exploration. The company serves a network of almost 500 dealers as well as Amazon customers. During the COVID-19 pandemic, the company experienced a surge in demand for bikes due to lockdowns, new work-from-home situations, and virtual school.
The Challenge
During the early days of COVID-19, with lockdowns, new work-from-home situations, and virtual school, demand for bikes had never been higher. For Retrospec, that meant orders increased rapidly, and its former pack and ship process just wasn’t going to cut it. Serving its network of almost 500 dealers as well as Amazon customers, Retrospec needed a streamlined and automated way to keep up with orders. The previous pack and ship process required multiple clicks and scans to process just one shipment, which translated into a lot of time and human resources to fulfill orders. Retrospec also wanted to be able to rely on an automated system to rate shop for shipping rather than a manual, people-intensive process. Most of their orders weren’t complex, in fact, 90% ship in their own containers, are pre-packed, and Retrospec already had the dimensions needed to rate shop, but when the orders would get to the pack table, they slowed down the entire process.
The Solution
Since implementing ShipHawk, the Retrospec team has gained efficiencies throughout the pack and ship process. Today, Retrospec utilizes ShipHawk to automatically rate shop well before the order is picked so by the time it gets to the packing table, there’s no waiting around. Each order is shipped with the best carrier and shipping level to meet customer requirements without any human decision-making. Retrospec was able to streamline the warehouse by removing the roadblocks impacting packing and shipping. Order processing time was positively impacted by a shipping and fulfillment solution that processes orders through its own platform and then automatically pushes completed shipment data into NetSuite - allowing orders to be processed drastically faster than in native NetSuite while maintaining real-time visibility.
Operational Impact
Quantitative Benefit
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