Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District
Technology Category
- Automation & Control - Human Machine Interface (HMI)
Applicable Industries
- Cities & Municipalities
- Education
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- Training
About The Customer
D300 is a public school district located in the Chicago area. It comprises 27 schools and serves 20,000 students from pre-K to 12th grade. The district has a dedicated IT department responsible for helping 3,000 faculty members access and use various technologies and tools. The IT department consists of three core teams: Student Information Specialists, who train end users to enter required information into the student information system; Help Desk Specialists, who provide service and support for technologies used by staff and students; and Digital Learning Coaches, who assist teachers in integrating technology into instructional programs.
The Challenge
D300, a public school district in Illinois, faced a significant challenge in training its 3,000 faculty members on various technologies and tools. The district, which spans 27 schools and serves 20,000 students, had a dedicated IT department responsible for this task. However, the process of building training and process materials was arduous and time-consuming. The IT team had to manually create how-to guides, take screenshots, and record video screen shares using tools like Camtasia and WeVideo. This process was not only labor-intensive but also inefficient, with each guide taking up to 30 minutes to create and sometimes even 1 or 2 hours for additional review. Furthermore, the ever-changing nature of their software meant that much of the effort invested in creating these guides became obsolete when the user interface or processes changed.
The Solution
The D300 IT team turned to Scribe, a revolutionary solution that transformed their workflow. Scribe allowed the team to create comprehensive how-to guides in a fraction of the time it previously took. The time investment was significantly reduced to just 10 minutes per guide. Scribe also enabled the team to customize their guides based on unique faculty needs, emphasizing district-specific processes and procedures. Moreover, Scribe’s analytical data allowed the D300 team to monitor the success of each guide and implement needed updates or changes based on user feedback. When it came to keeping documentation up to date, Scribe enabled the team to effortlessly maintain current documentation. They could promptly re-capture the first step of every Scribe in just a few seconds, ensuring all documentation remained relevant and accurate. Lastly, Scribe's 'Guide Me' feature made it easy for faculty members to follow along with the process without having to switch tabs.
Operational Impact
Quantitative Benefit
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