Revolutionizing Quintessentially’s Exclusive Lifestyle Management and Concierge Service with Vonage
Technology Category
- Networks & Connectivity - Gateways
- Sensors - Level Sensors
Applicable Industries
- Buildings
- Education
Applicable Functions
- Product Research & Development
- Sales & Marketing
Use Cases
- Inventory Management
- Tamper Detection
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Quintessentially is a global luxury lifestyle management service that operates from over 40 offices worldwide. The company offers a variety of services and products to its high net worth clients, which include financial institutions, luxury retailers, car manufacturers, and premium property developers. Quintessentially's Lifestyle Managers deliver an unrivaled concierge service, providing recommendations and access to exclusive venues and elite events. The company is trusted by some of the world's leading luxury brands and is committed to delivering a proactive service tailored to individual needs, with confidentiality and security guaranteed as part of the Quintessentially Service Promise.
The Challenge
Quintessentially, a global luxury lifestyle management service, was faced with the challenge of delivering outstanding customer service to its high net worth clients. The company operates from over 40 offices worldwide, offering a variety of services and products. The challenge was to provide a seamless, personalized, and high-value customer experience across multiple languages and locations. The company's clientele, which includes financial institutions, luxury retailers, car manufacturers, and premium property developers, demanded a proactive service tailored to individual needs. Quintessentially's existing phone support system was proving inadequate in meeting these demands, with issues such as difficulty in accessing the system, problems with long-term storage, and delays in retrieving calls.
The Solution
Quintessentially turned to Vonage to upgrade its global call handling infrastructure. Vonage's Contact Center, a true cloud contact center solution, was fully compatible with Salesforce, Quintessentially's CRM for over 15 years, and capable of scaling with the needs of a growing global member base. Vonage provided a multi-functional global call handling solution, enabling Quintessentially to manage call plans and provide dynamic routing across 35 languages. The solution also offered real-time visibility of call queues, abandonment levels, and handling times across all offices. Vonage's reporting tool provided regular updates on service levels to members and corporate partners. The 'Contact Pad' feature allowed managers to control all telephony functions in real time, improving service level agreements for corporate clients. Vonage also solved the issues with the old phone system, enabling fast and easy retrieval of calls for coaching and development of Lifestyle Managers.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
Case Study
Powering Smart Home Automation solutions with IoT for Energy conservation
Many industry leaders that offer Smart Energy Management products & solutions face challenges including:How to build a scalable platform that can automatically scale-up to on-board ‘n’ number of Smart home devicesData security, solution availability, and reliability are the other critical factors to deal withHow to create a robust common IoT platform that handles any kind of smart devicesHow to enable data management capabilities that would help in intelligent decision-making
Case Study
Protecting a Stadium from Hazardous Materials Using IoT2cell's Mobility Platform
There was a need for higher security at the AT&T Stadium during the NFL draft. There was a need to ensure that nuclear radiation material was not smuggled inside the stadium. Hazmat materials could often be missed in a standard checkpoint when gaining entry into a stadium.
Case Study
Commercial Building Automation Boosts Energy Efficiency
One of the challenges to building automation is the multitude of non-interoperable communications protocols that have evolved over the years. Buildings have several islands of automation. Bridging the islands of different automation without losing the considerable investment in each specialized control network is the main focus in this solution.
