RingCentral > Case Studies > RingCentral: A Game-Changer for Business Management Consultants

RingCentral: A Game-Changer for Business Management Consultants

Technology Category

Infrastructure as a Service (IaaS) - Private Cloud
Infrastructure as a Service (IaaS) - Virtual Private Cloud

Applicable Industries

Finance & Insurance
Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management

About The Customer

Business Management Consultants is a home-based business based in Burlingame, California, with three employees. The company provides accounts receivable management for clients such as law firms, helping them manage their billings and serving as a centralized point of contact for their clients' clients. The company was purchased by President Juan Gala about a year and a half ago from the previous owner. Gala was looking to upgrade the company's phone setup to integrate his distributed staff and enable him to expand easily as his company grows.

The Challenge

Business Management Consultants, a home-based business providing accounts receivable management, was facing significant challenges with its communication system. The company, under the leadership of President Juan Gala, was using a traditional phone line, fax line, and voicemail from AT&T, costing about $75 a month. This setup was not only expensive but also inefficient and inconvenient. Calls would ring at the owner's house instead of the employees' phones, and employees had to call in to check voicemail multiple times a day. Clients were unable to reach them directly, which was affecting their service delivery. Gala was looking for a solution that would not only integrate his distributed staff but also enable him to expand easily as his company grows.

The Solution

Gala considered several virtual PBX solutions, including Vonage, Phonebooth, and RingCentral. He eventually chose RingCentral due to its features, customer service, and the ability to get more phone numbers and services at a lower cost. With RingCentral, Gala was able to reduce his phone expenses from $75 to $50-55 a month, saving about $20-25 a month with more features. He was able to add new phone numbers as needed, including a toll-free number and local numbers to create a local presence in more locations. He also used temporary campaign-based numbers for specific purposes. RingCentral also allowed his employees to use their cell phones or landlines for business calls while maintaining a professional image and their privacy. The company's number was used for the caller ID instead of a personal number or blocked number.

Operational Impact

The implementation of RingCentral has significantly improved the operations of Business Management Consultants. The employees can now keep their personal numbers private and instantly know when they receive a business call or personal call on their phones. This has increased the likelihood of their calls getting answered now that a number displays on their customers' caller ID instead of a blocked number. The company has also been able to provide better customer service to its clients, making the employees' jobs easier and more efficient. Gala also enjoys the iPhone app, notification emails when he has a new voicemail or fax message, and answering rules that enable him to have his phone ring only during office hours. He also likes being able to set up accounts for his employees online and plans to add the Click-to-Call feature to his website to make it even easier for customers to reach them.

Quantitative Benefit

Reduced phone expenses from $75 to $50-55 a month, saving about $20-25 a month
Ability to add new phone numbers as needed, including a toll-free number and local numbers
Ability to use temporary campaign-based numbers for specific purposes