RingCentral > Case Studies > RingCentral Enhances Communication and Reduces System Administration for CBCC

RingCentral Enhances Communication and Reduces System Administration for CBCC

Technology Category

Networks & Connectivity - 5G

Applicable Industries

Education
Telecommunications

Use Cases

Edge Computing & Edge Intelligence

Services

System Integration

About The Customer

The Comprehensive Blood & Cancer Center (CBCC) is the nation’s largest free-standing, privately held cancer center, founded in 1984. Located in Bakersfield, California, CBCC has provided treatment for over 100,000 patients and offers a variety of services including patient and community education, genetic counseling, social services, occupational therapy, nutritional counseling, and patient and family support groups. It is affiliated with the UCLA Community Research Network, offering patients the opportunity to participate in clinical trials of new cancer treatments. The center has over 280 employees and continues to grow.

The Challenge

The Comprehensive Blood & Cancer Center (CBCC), one of the largest free-standing cancer centers in the Western United States, was struggling with an outdated communications system. The legacy PBX system was not only old but also lacked a backup, which was a significant risk in a medical setting where phone communication is critical, especially during patient emergencies. The system was also hindering the center's agility and growth due to the complexity involved in moving people or departments around. Adding new people and locations required a labor-intensive process of running wires and installing new ports. The management and support of the old PBX hardware and the cost of T1 lines were inefficient and did not provide the flexibility and functionality needed by the center.

The Solution

CBCC decided to replace its legacy PBX system with a cloud communications system. After researching several options, it chose RingCentral Office. Unlike the previous system that required two T1 lines and two on-premise PBXs due to the number of users, RingCentral eliminated these physical limitations. The new system enabled physicians, nurse practitioners, and physician assistants to easily reach out to patients to provide the necessary care and information. The system's auto attendant feature eliminated the need for each call to be answered by a live operator, allowing the center to better handle call volumes. RingCentral also made it easy to set up users in the new space during the center's expansion project, promising easy support for future growth.

Operational Impact

The implementation of RingCentral Office has significantly improved the communication process at CBCC. The new system has not only enhanced the center's ability to provide care and information to patients but also improved the efficiency of call handling. The auto attendant feature has reduced the need for every call to be answered by a live operator, allowing the center to manage call volumes more effectively. The system has also supported the center's growth, making it easy to set up users in new spaces during expansion. The ease of managing the system has reduced the time and resources previously spent on running wires and installing new ports for new users or locations.

Quantitative Benefit

Elimination of the need for two T1 lines and two on-premise PBXs, reducing infrastructure costs
Improved call handling efficiency with the system's auto attendant feature
Ease of setting up new users, saving time and resources during expansion