Vonage > Case Studies > RogerVoice Empowers Deaf Community with Vonage SMS API

RogerVoice Empowers Deaf Community with Vonage SMS API

Applicable Industries

Telecommunications

Applicable Functions

Quality Assurance

Use Cases

Speech Recognition
Voice Biometrics

Services

System Integration

About The Customer

RogerVoice is a leading telecommunications voice recognition solution designed specifically for deaf and hard of hearing individuals. The company's primary offering is an app that allows users to initiate phone calls and receive instant live transcriptions of the callee's responses. The app operates in multiple countries and languages, providing a seamless communication experience for its users. The instantaneous speech-to-text and text-to-speech synthesis of phone conversations is a key feature of the app, enabling users to communicate effectively despite their hearing challenges.

The Challenge

For deaf and hard of hearing individuals, communication via mobile devices can be a significant challenge. RogerVoice, a leading telecommunications voice recognition solution, provides these users with the ability to initiate phone calls and receive instant live transcriptions of the callee's responses. However, a major disruption to the user experience was that when a call was made from the Voice over IP (VoIP) app, the phone number would appear as 'unknown'. This often led to call recipients not answering the phone, as they did not recognize the number, thereby disrupting the user experience of the app.

The Solution

To address this issue, RogerVoice partnered with Vonage to implement an SMS-based user verification process. This process was designed to authenticate new registrants' phone numbers, which would then be displayed as a CallerID. The solution involved using Vonage's SMS API to enable two-factor authentication for new app registrants. When a user signed up, they would enter their phone number and receive a unique pin code via SMS. Once the user correctly entered their pin code, they were granted full access to the RogerVoice app. This innovative solution not only improved the overall user experience but also boosted user verifications and reduced the need for developer resources.

Operational Impact

The implementation of the Vonage SMS API for user verification significantly enhanced the operational efficiency of the RogerVoice app. The new process not only improved the overall user experience but also increased the number of user verifications. This, in turn, led to a higher number of active users and increased engagement on the platform. Furthermore, the use of the API solution reduced the need for developer resources, thereby saving time and costs for the company. The successful partnership with Vonage has allowed RogerVoice to continue providing a seamless communication experience for the deaf and hard of hearing community.

Quantitative Benefit