Rubio’s Takes a Fresh Approach to Ethics and Compliance
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- NAVEX Global’s hotline
- EthicsPoint case management software
Tech Stack
- Case management software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Food & Beverage
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- System Integration
About The Customer
Rubio’s Fresh Mexican Grill is a restaurant chain that was born from a group of friends camping on the beach and basking in the sun at San Felipe. After first tasting a fish taco in San Felipe, Mexico, Ralph Rubio returned to San Diego to hand-craft his own recipe and introduced America to the fish taco. Since 1983, Rubio’s has served delicious fish tacos and fresh Mexican food for customers. Rubio’s Restaurants has grown to 200 locations more than 3,250 employees across the Southwest. The company’s commitment to its employees led Rubio’s to expand its partnership with NAVEX Global to strengthen its culture of ethics, integrity, and good ideas.
The Challenge
Rubio’s, a restaurant chain with over 200 locations and 3,250 employees, wanted to increase its understanding of the risks it faced. The company was particularly interested in improving the way employees communicate their concerns to management. Rubio’s already used NAVEX Global’s hotline to meet federal whistleblowing standards, but it was intended only for reporting major ethical issues. The company wanted to expand the use of the hotline as a comprehensive communication tool for reporting anything that might compromise the wellbeing of employees and other stakeholders. This would provide greater insight into potential financial misconduct and other risk issues.
The Solution
Rubio’s decided to expand its use of NAVEX Global’s hotline and EthicsPoint case management software. The hotline was promoted as an employee feedback tool, and calls started to come in. Both the People’s Services and Internal Audit departments use NAVEX Global’s case management software to handle cases. The structured, centralized database increases efficiency. Every detail of the report is documented, from the issue to the follow-up and resolution. This saves time and increases speed. The reporting system gives employees more confidence that Rubio’s is acting in their best interest, and it adds a new level of transparency to what the organization is doing.
Operational Impact
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