SA Premix Accelerates Integration with Flowgear for E-commerce and ERP System
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- E-Commerce
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
SA Premix is a developer and manufacturer of nutritional additives for the agricultural and veterinary market. It is part of the AECI group. The company has developed an online e-commerce portal for order entry and uses SYSPRO ERP software for managing its business processes. Due to the nature of its business, many of the orders that SA Premix receives are unique and involve complex formulations. The company aims to deliver high-quality customer service and sees the integration of its e-commerce portal with its ERP system as a key part of achieving this goal.
The Challenge
SA Premix, a developer and manufacturer of nutritional additives for the agricultural and veterinary market, faced a significant challenge in integrating its e-commerce portal with its SYSPRO ERP software. The company had developed an online portal where orders could be entered, but needed a way to seamlessly integrate this system with its ERP software to generate sales orders and open production jobs in Work In Progress (WIP). The nature of SA Premix's business meant that many of the orders received were unique and involved complex formulations. These formulation requirements could be captured on the e-commerce portal, but then needed to be converted into jobs in SYSPRO WIP. Manual addition of these jobs was not feasible due to the volume and complexity of the orders.
The Solution
SA Premix chose to use Flowgear, an agile integration platform-as-a-service (iPaaS), to integrate orders from its e-commerce portal with its ERP system. This decision was made after a SYSPRO consultant suggested evaluating the Flowgear integration platform. The company began trialing Flowgear in January 2016 and went live with the integration three months later in April. During the trial period, over 100 workflows were built to test different integration requirements and scenarios. The integration workflows created by Flowgear allowed SA Premix to automate the creation of production jobs, eliminating the need for manual input and reducing the potential for errors. SA Premix plans to further utilize Flowgear to capture data from programmable logic controllers (PLCs) in the factory for monitoring and controlling machinery.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Digital Transformation of Atlanta Grout & Tile: An IoT Case Study
Atlanta Grout & Tile, a Tile, Stone & Grout restoration company based in Woodstock, Georgia, was facing challenges with its traditional business model. Despite steady growth over the years, the company was falling behind the web revolution and missing out on the opportunity to tap into a new consumer base. They were using independent software from different vendors for each of their department information and workforce management. This resulted in a lot of manual work on excel and the need to export/import data between different systems. This not only increased overhead costs but also slowed down their response to clients. The company also had to prepare numerous reports manually and lacked access to customer trends for effective business decision-making.
Case Study
IFFCO Boosts IT Performance and Innovates Agriculture with Oracle Cloud
Indian Farmers Fertiliser Cooperative Ltd. (IFFCO), the world’s largest manufacturer and marketer of fertilizers in the cooperative sector, was facing several challenges in its quest to innovate and improve the livelihood of farmers in India. The organization had recently launched a new product, nano urea, which brought new demands to IFFCO’s cloud computing needs. The organization needed a reliable cloud vendor to support the processes of 6–7 new manufacturing plants during the upcoming year, enhancing its production capability 300–350 million bottles of nano urea to meet increasing demand. IFFCO’s cloud adoption was driven by a need to innovate. The organization wanted capabilities for a dynamic business that can adapt to the changing needs of the market while growing fast. However, it was inhibited by rigid on-premises data center deployments and the overhead of maintaining legacy systems. IFFCO wanted to apply the elasticity and availability of cloud for improving overall performance of applications at lowest possible operational overhead. Lastly, IFFCO needed to provide the benefits of its technology to all its stakeholders, including employees, members, transporters, and farmers, some of whom have limited literacy. To accommodate all stakeholders, IFFCO wanted to add a voice interface to its applications.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
