SAGE FRANCE: Insourcing the DNS Internet Service
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- EfficientIP DNS management solution
- SOLIDserverTM DNS appliances
Tech Stack
- Vmware
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
Services
- System Integration
About The Customer
Sage is a world leading supplier of business management software and services, helping 6.2 million customers worldwide to manage their business processes. The company has 2,500 employees in France, spread over 20 separate facilities. Sage France wanted to regain global control over its DNS Internet service and to eliminate use of their then hosting service provider. The company had three main objectives: get global visibility and control over DNS activity, streamline workflow with a check and validate process for each operation made on DNS servers and maintain a high level of security for the DNS service.
The Challenge
Sage France wanted to regain global control over its DNS Internet service and to eliminate use of their then hosting service provider. The company had three main objectives: get global visibility and control over DNS activity, streamline workflow with a check and validate process for each operation made on DNS servers and maintain a high level of security for the DNS service. Sage France had been using the services of a hosting service provider to manage their DNS servers. The service delivered a robust, secure and stable service. However, the method had several drawbacks. Sage teams had little autonomy and were «overly» dependent on the hosting service. For example, at the creation of DNS records (RR), Sage intervention was limited to A-type recordings. For other operations, the network team had to make a request through the user interface of the host who would execute the requested actions. This restricted access to DNS service prolonged response time, either in the creation of zones and RR or when solving problems. This issue and others like it led Sage to reconsider their DNS service management system.
The Solution
Sage France opted for EfficientIP DNS management solution that not only meets their requirements, but also allows them to keep at minimum the same levels of performance (DNS queries per second) and provide better service continuity and security than those offered by the host. Two SOLIDserverTM DNS appliances were installed on Vmware. Virtualization is a key point of Sage corporate policy for critical applications, as evidenced by the 200 virtual servers utilized in their primary site. Any DNS management solution had to fit in this model and EfficientIP did the job. EfficientIP gave an answer to Sage workflow issue by offering a system that automates user queries processing. With SOLIDserver, Sage administrators have been able to create in just a few minutes their own request forms and adapt them to process needs. Now, when users want to create a DNS zone, they send a request form to the administrator. Once validated, the zone is automatically created in the DNS server, without users’ intervention. Otherwise, it is either rejected or returned to the users who must justify their request. This system, plus DNS dynamic updates, allows Sage to have a real control over its DNS service and monitor operations on the servers by a fluid and automated process. In addition, a detailed history offers a real traceability of DNS interventions for a better reporting. Thanks to SOLIDserver easiness of use, Sage’s network teams were able to migrate 400 zones in just 48 hours and can now delegate initially complex operations to non-experts.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
