SAGE FRANCE: Insourcing the DNS Internet Service
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- EfficientIP DNS management solution
- SOLIDserverTM DNS appliances
Tech Stack
- Vmware
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
Services
- System Integration
About The Customer
Sage is a world leading supplier of business management software and services, helping 6.2 million customers worldwide to manage their business processes. The company has 2,500 employees in France, spread over 20 separate facilities. Sage France wanted to regain global control over its DNS Internet service and to eliminate use of their then hosting service provider. The company had three main objectives: get global visibility and control over DNS activity, streamline workflow with a check and validate process for each operation made on DNS servers and maintain a high level of security for the DNS service.
The Challenge
Sage France wanted to regain global control over its DNS Internet service and to eliminate use of their then hosting service provider. The company had three main objectives: get global visibility and control over DNS activity, streamline workflow with a check and validate process for each operation made on DNS servers and maintain a high level of security for the DNS service. Sage France had been using the services of a hosting service provider to manage their DNS servers. The service delivered a robust, secure and stable service. However, the method had several drawbacks. Sage teams had little autonomy and were «overly» dependent on the hosting service. For example, at the creation of DNS records (RR), Sage intervention was limited to A-type recordings. For other operations, the network team had to make a request through the user interface of the host who would execute the requested actions. This restricted access to DNS service prolonged response time, either in the creation of zones and RR or when solving problems. This issue and others like it led Sage to reconsider their DNS service management system.
The Solution
Sage France opted for EfficientIP DNS management solution that not only meets their requirements, but also allows them to keep at minimum the same levels of performance (DNS queries per second) and provide better service continuity and security than those offered by the host. Two SOLIDserverTM DNS appliances were installed on Vmware. Virtualization is a key point of Sage corporate policy for critical applications, as evidenced by the 200 virtual servers utilized in their primary site. Any DNS management solution had to fit in this model and EfficientIP did the job. EfficientIP gave an answer to Sage workflow issue by offering a system that automates user queries processing. With SOLIDserver, Sage administrators have been able to create in just a few minutes their own request forms and adapt them to process needs. Now, when users want to create a DNS zone, they send a request form to the administrator. Once validated, the zone is automatically created in the DNS server, without users’ intervention. Otherwise, it is either rejected or returned to the users who must justify their request. This system, plus DNS dynamic updates, allows Sage to have a real control over its DNS service and monitor operations on the servers by a fluid and automated process. In addition, a detailed history offers a real traceability of DNS interventions for a better reporting. Thanks to SOLIDserver easiness of use, Sage’s network teams were able to migrate 400 zones in just 48 hours and can now delegate initially complex operations to non-experts.
Operational Impact
Quantitative Benefit
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