Salmon Companies: Streamlining Operations with DocuWare
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- DocuWare
- Microsoft Dynamics Great Plains
Tech Stack
- Workflow Automation
- Document Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
Applicable Functions
- Human Resources
- Logistics & Transportation
Use Cases
- Fleet Management
- Inventory Management
Services
- System Integration
About The Customer
Salmon Companies is a transportation company founded in 1946 to transport mail for the United States Postal Service (USPS) in Arkansas. Over the years, the company has expanded from a regional transportation company to a key service provider for USPS, with 30 locations and 10 branch offices throughout the United States. Salmon Companies’ fleet of 1,500 trucks now transport mail throughout almost every state in the nation. Throughout their growth, they have focused on using technology to better manage their business productivity and operating costs. Their mission is to deliver mail for USPS “safely on time, every time”.
The Challenge
Salmon Companies, a key service provider for the United States Postal Service (USPS), has grown from a regional transportation company to a nationwide entity with a fleet of 1,500 trucks. Despite their growth, they faced challenges in managing their business productivity and operating costs. Their accounting system was outdated and inefficient, leading to increased costs and reduced employee productivity. The company needed a solution that could automate their accounting system, reduce costs, and provide fast, secure storage and access to information. Additionally, when Salmon acquired a company that used DocuWare, it was crucial for the two companies to merge their processes to meet government requirements.
The Solution
Salmon Companies chose to implement DocuWare, a document management and workflow automation solution. The implementation process began with identifying the needs and gaps in their existing accounting process. Based on the results, a new custom-built workflow system was created. Salmon staff were involved in the creation of the business workflow and the processes were adjusted based on valuable employee feedback. The redefined process is based on a system of rules and electronic stamps that route a document through the new workflow. DocuWare’s Intelligent Indexing feature automates most indexing, and the solution is integrated with the company’s Microsoft Dynamics Great Plains accounting system. DocuWare has also been expanded to the Human Resources and Safety departments to securely store confidential information and retain documents with long retention schedules.
Operational Impact
Quantitative Benefit
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