Samsara's Integrated Platform Saves Moore Food Distributors Over $250,000 After Major Accident
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Samsara Dash Cams
- Samsara Vehicle Gateways
- Samsara Environmental Sensors
Tech Stack
- Real-Time GPS Tracking
- Dash Cam Footage Retrieval
- Driving Behavior Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Sensors - GPS
Applicable Industries
- Food & Beverage
- Transportation
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Driver Performance Monitoring
- Fleet Management
- Real-Time Location System (RTLS)
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Moore Food Distributors is a company based in St. Louis, Missouri, that specializes in providing food deliveries to a variety of clients, including restaurants, hotels, schools, and churches in the St. Louis area. The company is committed to ensuring timely and safe delivery of food products, maintaining high standards of customer service, and complying with industry regulations such as the Food Safety Modernization Act (FSMA). With a fleet of vehicles dedicated to these deliveries, Moore Food Distributors places a strong emphasis on fleet safety, driver performance, and operational efficiency. The company sought to leverage advanced technology solutions to address these priorities and enhance their overall service quality.
The Challenge
In October 2017, Moore Food Distributors faced a significant challenge when one of their trucks was involved in a major accident. The truck was traveling on the highway at 65 mph when it was struck by a car, causing it to tip over, pass through the guardrail, and fall down an embankment. This incident posed a serious risk to the company's operations and financial stability. The immediate need was to prove that their driver was not at fault to avoid potential legal and insurance complications. Additionally, Moore Food Distributors needed to ensure the safety of their fleet and compliance with the Food Safety Modernization Act (FSMA). The company required a robust solution to provide real-time data on vehicle location, driving behavior, and environmental conditions to enhance fleet safety and customer service.
The Solution
Moore Food Distributors implemented Samsara's integrated platform to address their challenges. The platform included 14 vehicle gateways, dash cams, and environmental sensors that provided live data on vehicle location, driving behavior, and environmental conditions. This comprehensive solution enabled the company to monitor their fleet in real-time, ensuring compliance with FSMA and enhancing overall fleet safety. The real-time GPS tracking feature allowed Moore Food Distributors to provide accurate estimated times of arrival (ETAs) to their customers, significantly improving customer service. Additionally, the dash cam footage and driving behavior data collected by Samsara's platform supported the company's fleet safety program by providing insights into harsh braking incidents and other driving behaviors. In the event of the major accident, Samsara's platform automatically retrieved dash cam footage within five minutes, allowing Moore Food Distributors to quickly provide evidence to law enforcement and insurance companies, proving their driver was not at fault. This rapid response not only saved the company over $250,000 but also reinforced their commitment to fleet safety and operational efficiency.
Operational Impact
Quantitative Benefit
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