Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Product Research & Development
Use Cases
- Intrusion Detection Systems
- Onsite Human Safety Management
About The Customer
Saxo Bank is a Danish bank that specializes in online trading and investment. The bank has a daily average trading volume of $20 billion and serves 810,000 clients in 180 countries. Founded in 1992 and headquartered in Copenhagen, Saxo Bank's platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. The bank's platform is designed to support the needs of individual investors as well as white-label partners, such as banks and management firms.
The Challenge
Saxo Bank, a Danish bank specializing in online trading and investment, aimed to offer a market-leading trading platform that best supports the needs of individual investors as well as white-label partners, such as banks and management firms. Its platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. To enable the high speed, low latency its platform needed, Saxo Bank built a fully on-premises IT stack, running on Multicast and Windows technology. However, to drive greater digital agility, it began to migrate towards a microservices and containerized architecture on Microsoft Azure Kubernetes Stack (AKS), in an on-premises private cloud. This migration brought significant complexity to its environment. The bank needed a single solution that could monitor across all technologies, reduce alert storms, and cut resolution times.
The Solution
Saxo Bank turned to Dynatrace for end-to-end, intelligent observability across its entire environment. Dynatrace’s all-in-one solution streamlines incident management, by providing instant and precise answers when problems arise. This would prevent the bank’s teams from feeling overwhelmed by the storms of up to 1.5 million alerts they receive from legacy monitoring solutions every month. Dynatrace also offered Saxo Bank an outside-in view, so teams could identify if and how an issue affected users, helping them determine the significance of an issue and be more proactive in its customer support, particularly for its VIP clients. Saxo Bank has integrated Dynatrace with ServiceNow to support incident management processes. Dynatrace senses any deviations from the norm in the performance of Saxo Bank’s platform, links symptoms and root cause into a single notification, then pipes it into a ServiceNow ticket for a relevant team to pick up and action.
Operational Impact
Quantitative Benefit
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