Scotiabank Accelerates its Cloud Adoption Strategy Through an Expanded Partnership with Google Cloud
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
- United States
Product
- Google Cloud
- Vertex AI
- Contact Center AI (CCAI)
Tech Stack
- Generative AI
- LLM-powered chatbot
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Innovation Output
Technology Category
- Analytics & Modeling - Generative AI
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Digital Twin
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Scotiabank is a leading financial institution with a vision to be the most trusted financial partner for its clients. The bank is committed to delivering sustainable, profitable growth and maximizing shareholder return. With a broad range of services including personal and commercial banking, wealth management, corporate and investment banking, and capital markets, Scotiabank serves clients in various sectors. The bank has assets of approximately $1.4 trillion and is publicly traded on the Toronto and New York Stock Exchanges. Scotiabank is dedicated to helping clients, their families, and communities achieve success through innovative financial solutions.
The Challenge
Scotiabank is focused on enhancing its digital client and employee experiences, strengthening security, and adopting new technologies like generative AI more quickly. The bank aims to modernize its operations and improve its digital offerings to remain competitive in the financial sector. This requires a robust cloud infrastructure that can support advanced AI applications and provide a seamless experience for both clients and employees. The challenge lies in integrating these technologies into existing systems while ensuring data security and compliance.
The Solution
Scotiabank has expanded its partnership with Google Cloud to leverage its enterprise cloud platform for the next phase of its cloud acceleration journey. The bank is utilizing Google Cloud's technology to enhance client and employee experiences, improve security, and adopt new technologies like generative AI. Key initiatives include building with Vertex AI for secure and scalable AI deployment, moving contact centers to Google Cloud's Contact Center AI for better client service, and developing a cloud-based client data hub for wealth management with robust security and compliance. Additionally, Scotiabank is enhancing its mobile experience and employee workflows with LLM-powered tools.
Operational Impact
Quantitative Benefit
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