Scotiabank Invests in iWay Software Integration Technology
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- iWay Service Manager
- iWay DataMigrator
- WebFOCUS
- iWay Professional Services
Tech Stack
- Oracle
- DB2
- WebSphere/Java
- IMS
- VSAM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries
- Finance & Insurance
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Quality Analytics
- Demand Planning & Forecasting
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Scotiabank is one of North America’s premier financial institutions and Canada’s most international bank. With more than 12.5 million customers in 50 countries around the world, Scotiabank offers a wide array of products including personal, commercial, corporate, and investment banking services. With CAN$527 billion in assets and 70,000 employees, the organization is one of North America’s leading financial institutions and Canada’s most international bank. As part of its ongoing process improvement, Scotiabank retail banking executives needed to automate a complex sales reporting process for their branch operations. The bank’s Information Technology and Solutions (IT&S) organization was tasked to deliver on this business need.
The Challenge
Scotiabank, a premier financial institution in North America, was facing challenges with its outdated sales information infrastructure. The existing system was causing delays in the delivery and validation of key information needed to support critical growth strategies. The bank's retail banking executives needed to automate a complex sales reporting process for their branch operations. The manual sales reporting process was dependent on officer input, leading to inconsistencies in reported results across the bank's 1,024 branches. The interpretation of complex business rules in the manual system resulted in inconsistency of reported results. The bank wanted to replace this manual system with an automated one that captures sales opportunities and then reports the data back to sales officers in the form of coaching and sales results reports.
The Solution
Scotiabank's IT&S department selected integration technology from iWay Software because of its flexibility, its modular design that permits the addition of new data sources, and because it is scalable enough to handle large infrastructure requirements now and in the future. Developers in Scotiabank’s IT&S department used iWay Service Manager to create reusable interfaces among its core banking systems and iWay DataMigrator to automate bulk data movement among various information systems and banking channels. With the help of iWay Professional Services, Scotiabank automated a tedious data-entry and reporting process, transposing information from many different databases and multiple banking systems to consolidate the results into a centralized database. The database then feeds Scotiabank’s Sales Builder application. The banking giant also uses iWay to streamline corporate acquisitions, extend the life of its legacy systems and facilitate international growth and expansion.
Operational Impact
Quantitative Benefit
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