Qlik > Case Studies > Seeing Is Believing: How Visualizing Data Translates to Better Service for Our Community

Seeing Is Believing: How Visualizing Data Translates to Better Service for Our Community

Qlik Logo
Customer Company Size
Large Corporate
Region
  • America
Country
  • Canada
Product
  • Qlik Sense
  • Qlik GeoAnalytics
  • Esri
  • Amanda
Tech Stack
  • Data Visualization
  • Data Analysis
  • Mapping Applications
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Digital Expertise
  • Customer Satisfaction
Technology Category
  • Application Infrastructure & Middleware - Data Visualization
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Cities & Municipalities
Applicable Functions
  • Business Operation
  • Logistics & Transportation
Use Cases
  • Real-Time Location System (RTLS)
Services
  • Training
  • System Integration
About The Customer
The Town of Oakville is a community located down the road from Toronto, Canada, with more than 193,000 residents. Founded in the early 1800s, it has hosted a number of industries over the years, and kept the Town of Oakville name even as the community merged with a number of other area towns in the 1960s. The town's Business Solutions and Analytics group within Strategic Business Services provides many services for other town departments, including creating mapping applications and analytical dashboards.
The Challenge
The Town of Oakville, located in Canada, had a wealth of data but lacked the tools for effective analysis and visualization. The existing tool, QlikView, was maintained by IT staff and was not user-friendly for everyday staff. The town needed a solution that was easy to use and could be utilized by a wider pool of employees. The goal was to enable staff to create and use their own dashboards, thereby promoting data literacy and self-service. The town also wanted to ensure data integrity and accuracy, as the insights drawn from data are only as good as the information placed into the system.
The Solution
The town decided to make Qlik Sense their default dashboarding tool. Qlik Sense was found to be intuitive and easy to use. The town's staff were trained on how to use the application and create their own dashboards. The initial focus was on Development Engineering and Building Services. As these departments became competent at creating their own dashboards, the number of data requests to the Business Solutions and Analytics group dropped, allowing the group to train other departments. This incremental approach allowed the town to build a more mature data analysis operation. The town also worked with Ginqo Consulting, a Qlik Sense service provider, to ensure that their solutions were scalable.
Operational Impact
  • The town's staff were able to develop their own insights and answer their own data questions.
  • The number of data requests to the Business Solutions and Analytics group dropped, freeing up their time to train other departments.
  • The town was able to build a more mature data analysis operation.
  • Managers were able to better manage staff workloads and provide customer service based on proven information.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.