ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Geotab telematics software
Tech Stack
- Telematics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Applicable Industries
- Professional Service
Applicable Functions
- Logistics & Transportation
Use Cases
- Vehicle Telematics
- Geofencing
Services
- System Integration
About The Customer
ServiceMaster of the Valley is a franchise of ServiceMaster, a commercial and residential carpet, furniture, and insurable loss cleaning company. The franchise is based in Kentville, Nova Scotia and is owned by Harry Harmes. The company operates a fleet of four vehicles, including cars, vans, and half-ton trucks. The company faced a significant challenge when one of their trucks was stolen, prompting the owner to look into telematics software as a solution to prevent such incidents in the future.
The Challenge
ServiceMaster of the Valley, a commercial and residential carpet, furniture, and insurable loss cleaning company based in Kentville, Nova Scotia, faced a significant challenge when one of their trucks was stolen. The vehicle was eventually recovered, but it had been damaged and there were no security measures in place to prevent such an incident from happening again. This incident prompted Harry Harmes, the franchise owner, to look into telematics software as a solution to this problem. Several telematics companies approached Harmes, but he chose Geotab because they are a Canadian company and they offered the most seamless and streamlined installation process.
The Solution
ServiceMaster of the Valley chose Geotab's telematics software as a solution to their vehicle security problem. The software allows the company to know where their vehicles are at any point throughout the day, providing peace of mind and ensuring that vehicles are where they are supposed to be. In addition to tracking vehicle locations, the software also allows the company to monitor driver behavior, such as speeding. This has enabled the company to address issues of speeding with drivers, even if they claim otherwise. The company has also used the software to resolve customer disputes about what time the truck arrived for service or for jobs that were billed by the hour.
Operational Impact
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