Shopify Boosts the User Experience at Over 40,000 Online Stores Worldwide with CDNetworks
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
- Pacific
Country
- Australia
- Canada
- New Zealand
- United States
Product
- Shopify SaaS platform
- CDNetworks
Tech Stack
- Content Delivery Network (CDN)
- Cloud Security DDoS protection
- Web application firewall
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Retail
- Software
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Shopify is an ecommerce platform that allows individuals and businesses to create online stores. Shopify currently hosts over 40,000 active online retailers, including: Amnesty International, General Electric, Tesla Motors, LMFAO, Foo Fighters, Encyclopedia Britannica, Tata Group, Evisu Jeans, DODOcase, Penny Arcade, CrossFit, GitHub, Evernote, and Epic Meal Time. Shopify was founded in 2006 by three snowboarding enthusiasts who wanted to create a better way to sell their snowboards online. Shopify has received $22 million in Series A and B funding from Bessemer Venture Partners, FirstMark Capital, Felicis Ventures, and Georgian Partners.
The Challenge
As Shopify’s customer base of online merchants grew across the globe, the company recognised the need to ensure the best website user experience possible for shoppers in a multitude of different countries. This led Shopify to underpin its website content delivery capabilities with the service of a content delivery network (CDN). Unfortunately, the CDN service provider lacked a cloud delivery presence in Australia, a fast-growing market for Shopify. To accommodate the needs of Australia-based merchants and their end users located in Australia and New Zealand, Shopify searched for a way to ensure optimal website performance in both countries - without incurring massive infrastructure build-out costs; the cost to expand data centre capabilities in the region was prohibitively expensive. At the same time, website traffic was growing for Shopify in the US and Europe. To continue its differentiated capability of delivering high-performing websites, Shopify network engineers sought an affordable solution that could ensure fast website delivery anywhere in the world.
The Solution
After evaluating the capabilities and pricing of several CDNs, Shopify selected CDNetworks to enable its SaaS platform around the globe. “We chose CDNetworks, because they had the people and infrastructure in all the countries we needed,” explains Neufeld. “Moreover, they were able to provide evidence of superior site performance in our core and growing markets.” Since adopting CDNetworks, Shopify merchants have enjoyed 100 percent uptime of their content delivery network service. Not only does this optimise the end-user experience on their websites, it also helps Shopify grow its business. “We can attract those customers who want to focus on their business, not on the IT needed to run and optimise their website,” says Neufeld. In fact, as Figure 1 below illustrates, Shopify has found that current and prospective merchants value Shopify’s CDN capabilities so much that the company incorporates a description of CDNetworks in its website marketing.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
