Simplifying Damage Restitution at Minnesota DOT
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- AgileAssets® Maintenance Manager™
- AgileAssets® integrated, enterprise solution
Tech Stack
- Database Management
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Transportation
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Asset Health Management (AHM)
- Infrastructure Inspection
Services
- System Integration
- Data Science Services
About The Customer
The Minnesota Department of Transportation (MnDOT) is a government agency responsible for maintaining and developing the state's transportation infrastructure. This includes roads, bridges, and other assets that are crucial for the smooth operation of the state's transportation network. MnDOT has been a customer of AgileAssets since 2015 and has over 1,000,000 assets in the AgileAssets Maintenance Management System (MMS). The agency files insurance claims annually, seeking millions of dollars in infrastructure damage restitution. The process of recording and documenting these claims is detailed and time-consuming, involving data from different IT systems and requiring the re-entry of the same data up to four times on different forms before a claim can be filed.
The Challenge
The Minnesota Department of Transportation (MnDOT) was filing insurance claims seeking millions of dollars in infrastructure damage restitution annually. The process for recording and documenting damage claims was very detailed and time-consuming. To calculate the cost of these claims, MnDOT staff members were using data from different IT systems. Detailed damage repair information was not part of the agency’s day-to-day work reporting programs. MnDOT had previously developed a standalone computer application to be used statewide by damage restitution specialists. However, the claim submission process required re-entering the same data up to four times on different forms before the claim could be filed. In addition, without a single source of accurate data, MnDOT was using classification averages to calculate the costs of labor for damaged-property repairs, resulting in reimbursement of only 45% to 60% of the actual labor costs.
The Solution
MnDOT uses the AgileAssets® integrated, enterprise solution as its Transportation Asset Management System (TAMS) of record. The solution consolidates the data from many legacy systems into a unified database for a single source of truth; it also allows data to be shared with other relevant areas of the organization, such as the finance department. The solution includes AgileAssets® Maintenance Manager™, an integrated maintenance management system that supports mobile-friendly fieldwork, including inventory tracking, work scheduling, work order management, and reporting. Due to the flexibility of the AgileAssets solution, MnDOT was able to configure the TAMS to facilitate a more streamlined damage restitution process. Within the AgileAssets solution, MnDOT added fields to the work order screens so that supervisors can simply check a box if the work order is likely to be included in a damage restitution (DR) claim.
Operational Impact
Quantitative Benefit
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