Sisense > Case Studies > Sisense's Ease of Use Lets Pantechnik International Create Dashboards On the Spot to Boost Sales Offering

Sisense's Ease of Use Lets Pantechnik International Create Dashboards On the Spot to Boost Sales Offering

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Customer Company Size
Large Corporate
Region
  • America
  • Asia
  • Europe
Country
  • Netherlands
  • Singapore
  • United Kingdom
  • United States
Product
  • Sisense
  • Pantechnik iX10
Tech Stack
  • Embedded Analytics
  • Data Visualization
  • ETL Process
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Revenue Growth
Technology Category
  • Application Infrastructure & Middleware - Data Visualization
  • Analytics & Modeling - Predictive Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Transportation
  • Software
Applicable Functions
  • Logistics & Transportation
  • Business Operation
Use Cases
  • Track & Trace of Assets
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Pantechnik International is a transportation management software company headquartered in London, with additional offices in Amsterdam, Singapore, and Chicago. The company specializes in delivering multi-carrier shipping solutions for corporate clients worldwide. Pantechnik helps large international shipping companies manage the transportation of products through local partners with maximum automation, transparency, and organization. The company handles over 60 million packages a year through their software, creating over 300 million transactions annually. Pantechnik relies on hundreds of disparate data sources, including SAP, Oracle apps, ERP systems, and home-grown mainframes, to receive and process orders. The company also utilizes a bi-directional flow of data between transportation service providers and customs, sending and receiving data via ERP systems and warehouse management systems.
The Challenge
Pantechnik International faced significant challenges in managing and utilizing their vast and scattered data sources. The company struggled with a 'black hole' of largely untapped client data, making it difficult to gain a holistic view of overall performance, cost-effectiveness, and service level agreements (SLAs) of their carriers. Senior management lacked visibility and control over these metrics, which was further compounded by the data preparation nightmare of the ETL process. The company evaluated various solutions, including Qlikview, but found the 'buy before you try' business model unappealing. They needed an embedded BI software with a powerful backend capable of handling thousands of large, scattered datasets.
The Solution
Pantechnik International chose Sisense for its embedded analytics capabilities, ease of use, and powerful backend. Sisense's solution required no training and was up and running quickly, led by a single employee with no data background. The software's white-labeling and embedded analytics capabilities allowed Pantechnik to handle vast amounts of complex data quickly and easily. Sisense's attractive and intuitive data visualization features, along with easy customization, made it the ideal choice for Pantechnik. Using Sisense’s embedded analytics, Pantechnik provides shipping companies with useful and intuitive analytics and visualizations. Pantechnik’s iX10 software collects and stores customer data from hundreds of disparate data sources, which is then processed by Sisense. This results in clear visualizations and insights into crucial business questions. The easy integration with Sisense allows Pantechnik to offer their customers a way to interact with the data, enabling them to drill down, filter, and uncover insights in hours rather than weeks or months.
Operational Impact
  • Clients see dashboards that provide incredible insights on partner performance, SLAs, and cost-effectiveness compared to other potential carriers.
  • Sisense embedded analytics adds value to Pantechnik's sales offering and upsales for business development.
  • Internally, Sisense analyzes support data for tickets to evaluate the performance of processes.
  • Customers receive automatic email reports every morning, enhancing their preparedness for board meetings.
  • Pantechnik's customers report that their salespeople are better equipped with information, leading to more intelligent and educated sales calls, directly increasing deals.
Quantitative Benefit
  • Pantechnik handles over 60 million packages a year through their software.
  • The company creates over 300 million transactions annually.

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