Intellect > Case Studies > Smart Enterprise Apps Empower Business Executives on the Go

Smart Enterprise Apps Empower Business Executives on the Go

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Intellect BPM Platform
Smart Enterprise Apps
Champion

Tech Stack

Cloud-based solution
Mobile Apps

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Functions

Facility Management
Procurement

Use Cases

Remote Asset Management
Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services
Software Design & Engineering Services

About The Customer

Host Hotels & Resorts is a Fortune 500 company and the largest lodging Real Estate Investment Trust (REIT). It is also one of the largest owners of luxury and upper-upscale hotels. The company owns 115 resort properties, including the Westin-Kierland in Scottsdale, Arizona. The Westin-Kierland is a large resort that sits on 250 acres, has 732 guestrooms, 27 holes of golf, and a full spa and pool complex. Its indoor ballrooms take up 70,000 square feet, and it has 100,000 square feet of pristinely manicured outdoor space. The company is responsible for every aspect of the resort’s ongoing improvements.

The Challenge

Host Hotels & Resorts, a Fortune 500 company and the largest lodging Real Estate Investment Trust (REIT), was struggling with managing and approving capital expenditures and associated contracts across their entire portfolio of properties. The process was complex and required balancing the property’s current need for dollars with Host’s need to cover major improvements years down the road. The company was relying on a relatively small number of highly mobile executives to approve substantial capital expenditures, which often led to delays. These delays were not just inconveniences, they influenced how quickly contracting firms could get paid. The company was in need of an enterprise mobility solution.

The Solution

Host Hotels & Resorts decided to implement a technology platform that the team could control, while still allowing Host’s remote workforce to access the tool in order to keep information up to date and facilitate the smooth delivery of contracts, invoices, and paperwork. They chose Southern California software company Intellect as their vendor and partner. They launched a version of Intellect’s BPM software product that Host rebranded internally as Champion. It was specifically designed to allow corporate personnel to automate business processes and create custom workflows by dragging and dropping, which eliminated the need for programmers. As a cloud-based solution, Champion became available anywhere, anytime, and it was easy to update as business needs changed. To solve the problem of connecting the remote workforce, they took advantage of Intellect’s Smart Enterprise Mobile Apps.

Operational Impact

The implementation of the system led to major improvements in speed and accuracy.
The entire workflow took place within the system so that employees were notified as to what steps they had to take at appropriate times rather than firing off a barrage of emails and phone calls.
The system performed automatic calculations so executives and staff could determine the amount of resources available now and forecast what would be available in the future.

Quantitative Benefit