Soneva Enhances ‘Speak-Up’ Channels
Customer Company Size
Large Corporate
Region
- Asia
Country
- Thailand
Product
- EthicsPoint
Tech Stack
- Incident Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Human Resources
Use Cases
- Intrusion Detection Systems
Services
- System Integration
About The Customer
Soneva is a sustainable luxury resort group founded by Sonu Shivdasani and his wife, Eva Malmström Shivdasani, in 1995. The company has properties in the Maldives and Thailand and employs over 1,000 people. Soneva prides itself on open lines of communication between its employees, referred to as hosts, and management. The company is committed to ensuring that its hosts feel safe and secure and has implemented measures to enhance its communication channels to facilitate this. Soneva is also working to increase the representation of women in its workforce, particularly in the Maldives where only 4% of women are in the workforce. Currently, 18% of its workforce are women and the company is aiming to increase this number.
The Challenge
Soneva, a luxury resort group with properties in the Maldives and Thailand, was facing a challenge in ensuring that its employees, referred to as hosts, felt safe and secure. The company had open lines of communication between hosts and management, but there were instances when female hosts were hesitant to use these direct lines to report sensitive issues or discuss concerns. The company wanted to ensure that hosts would always feel comfortable to approach the company to discuss any issue, so they decided to look for a way to enhance the existing lines of communication by providing a safe way for hosts to make a report directly to the senior leadership team.
The Solution
Soneva turned to NAVEX Global’s incident management solution, EthicsPoint, to provide a safe, anonymous reporting solution. This was not only available to all hosts to report any incidents that they witnessed that went against Soneva’s Core Values, but also opened an additional line of communication for Soneva’s female hosts working at the resorts in the event that they experienced any incidents that made them feel uncomfortable. Soneva uses a version of EthicsPoint that provides employees with secure online access to a confidential reporting system. The company worked with NAVEX Global customer support to customise the website’s submission page and set up the case management system to provide a secure repository to track and review each report to Soneva’s specific needs. NAVEX Global also worked to translate the online report intake form into Thai.
Operational Impact
Quantitative Benefit
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