Springfield Leather Case Study
Customer Company Size
SME
Region
- America
Country
- United States
Product
- NetSuite ERP
- NetSuite SuiteCommerce
- ShipHawk's shipping software
Tech Stack
- ERP
- eCommerce shopping cart
- Shipping software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Springfield Leather Company is a family-owned business that specializes in artisanal leather manufacturing. The company was founded in 1999 by Kevin Hopkins, a former aspiring musician who developed a passion for leather crafting while searching for the perfect guitar strap. The business, which now has two generations working behind the counter, operates from one location with a warehouse that supports 20,000 SKUs. In addition to its physical store, Springfield Leather also has a vibrant eCommerce platform with 8,300 SKUs. The company supports the leather crafting process from start to finish, offering a wide range of products including premium leather materials, threads, sewing machines, digital patterns, and accessories.
The Challenge
As Springfield Leather's order volume increased and the company prepared for the next stage of growth, it realized it could no longer afford long lead times on order processing or a lack of automation in its fulfillment process. The company implemented NetSuite ERP and the NetSuite SuiteCommerce eCommerce shopping cart module in 2016, but its previous shipping solution’s integration was lackluster and it had limited options for customization without intensive IT or development resources. Springfield Leather initiated the search for a new shipping solution that not only integrated seamlessly with NetSuite and SuiteCommerce, but also featured a user-friendly interface that didn’t require additional IT or development support. The perfect solution needed to offer accurate multi-carrier rating in the shopping cart, automation via dynamic business logic and exceptional customer support.
The Solution
Springfield Leather found the perfect solution in ShipHawk's shipping software for NetSuite. With ShipHawk in place, Springfield Leather now enjoys the benefits of a fully integrated ecosystem where information is passed between its ERP, shipping and eCommerce shopping cart solutions in real-time. The days of waiting 30 minutes to two hours to process orders are over, and so is the risk of shipping out duplicate orders or failing to satisfy next-day shipping requests. As soon as an order is placed in their shopping cart and synced to NetSuite, it also automatically syncs to ShipHawk. Springfield Leather leverages ShipHawk’s dynamic business rules to automate the rating and fulfillment process, whether a customer is ordering premium leather by the foot, flammable items or even digital downloads. The company uses rating rules to remove certain shipping options, such as next-day shipping for flammables that require ground transport, and carrier masking to ensure the best possible checkout experience.
Operational Impact
Quantitative Benefit
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