Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cement
- Construction & Infrastructure
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Construction Management
- Inventory Management
Services
- System Integration
About The Customer
STACK Infrastructure is a global provider of innovative data center solutions. They deliver a comprehensive suite of campus, build-to-suit, colocation, and powered shell solutions, offering their customers the digital infrastructure they need to scale up and grow. STACK EMEA (STACK) ensures its customers have consistent, reliable infrastructure across the entire Nordic portfolio, which currently includes facilities in Oslo, Stockholm, and Copenhagen. They provide 24/7 support and manage over 3,000 assets, including power and cooling units, electrical distribution infrastructure, cooling pumps, data racks, and more.
The Challenge
STACK EMEA (STACK) is a provider of innovative data center solutions with facilities in Oslo, Stockholm, and Copenhagen. They manage over 3,000 assets, including power and cooling units, electrical distribution infrastructure, cooling pumps, data racks, and more. The challenge they faced was minimizing downtime, which required proactive, automated asset and facility management. The Nordic team used multiple processes across different systems that often didn’t integrate, leading to inefficiencies and duplication of information. Their facilities management and change management teams used separate systems, resulting in numerous emails and manual copy-pasting of information across platforms. To streamline collaboration, improve efficiencies, and meet compliance certification requirements (ISO 9001 and ISO 27001), they needed to consolidate tools and gather everything within the same platform.
The Solution
STACK was already using ServiceNow as their ITSM solution. They extended their existing tech load to include comprehensive asset and maintenance management with Nuvolo Connected Workplace, which is natively built on ServiceNow. The Nordic team uses Nuvolo to track and manage assets at its Norwegian and Swedish sites, handling over 1,000 work orders every month. They also use Nuvolo for technical inspections, working through digital checklists to ensure critical equipment and areas are operational. By centralizing all their data, STACK was able to reduce costs by avoiding duplicate maintenance visits and preventing costly failures. They also streamlined work order processes and vendor management. External technicians now use the same platform as the in-house team, saving time and providing real-time access to information. STACK worked with the Nuvolo team to customize the solution and further extend ServiceNow, increasing the consistency and accuracy of the data.
Operational Impact
Quantitative Benefit
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