State Tax Administration Implements Common Identifier and Consolidates Databases to Improve Collections
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Dun & Bradstreet D-U-N-S® Number
Tech Stack
- Data Cleansing
- Data Enrichment
- Database Consolidation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Data Mining
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Services
- Data Science Services
- System Integration
About The Customer
The customer is a large state revenue department responsible for enforcing regional tax and revenue laws and ensuring citizen compliance. Their primary goals include securing revenue for their jurisdiction by efficiently managing collections, abatement, and property ownership programs. To achieve these objectives, the agency needs to accurately forecast revenue receipts, identify and model uncollected revenues, and report revenue collections to the legislature. The department plays a crucial role in maintaining the financial health of the jurisdiction by ensuring that tax collection processes are efficient and effective. They are tasked with managing a vast amount of data related to local businesses and individuals, which is essential for their operations.
The Challenge
The state revenue department faced significant challenges due to incomplete and fragmented data across multiple systems, which hindered their ability to accurately identify and verify taxpayers. This lack of a single source of truth led to incorrect or missing information about businesses and individuals, such as company names, addresses, and phone numbers. As a result, the agency struggled to contact delinquent taxpayers and determine the status of businesses, leading to inefficiencies in collections and outreach programs. These issues severely impacted the agency's operational effectiveness and their ability to manage tax collection programs successfully.
The Solution
To address the challenges, the agency implemented a solution focused on consolidating, enriching, and cleansing their taxpayer databases. The Dun & Bradstreet D-U-N-S® Number was used to map each entity record, providing a unique identifier that allowed for the addition of insightful information such as industry sector and delinquency risk. This process enabled the correction and identification of company contact information, creating a single source of truth. Regular batch file cleanses conducted by Dun & Bradstreet ensured the data remained reliable and high quality. Additionally, Dun & Bradstreet supported the agency with specialized projects, including detailed skip tracing assignments and lien holder analyses, leveraging their proprietary data and analytics to enhance the agency's capabilities.
Operational Impact
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